Chad Jensen
Operations Manager
Ocala,FL
Summary
Proven track record of success in the mortgage industry with over 13 years of experience, establishing a solid foundation for a transition into the construction field. Passionate about residential housing from both mortgage and construction perspectives, inspired by a family legacy in home building and a Construction Management degree. As a forward-thinking senior director, strengths include analytical problem-solving, team building, and relationship management, with a focus on enhancing employee engagement and boosting performance. Equipped with independent decision-making skills and sound judgment, consistently driving positive impacts on company success while pursuing the goal of becoming a General Contractor in early 2026.
Overview
17
17
years of professional experience
Work History
Director of Operations
Your Pool Boys Inc
02.2023 - Current
- Oversaw daily operations across three locations, ensuring seamless coordination and efficient execution of tasks.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities and led sales staff to increase Jacuzzi sales rate while driving in-store foot traffic and retail volume.
- Increased revenue 4x across three locations in less than 12 months.
- Ranked as the top Jacuzzi dealer in the SE Region for 2024, a first-time accomplishment.
- I entered this role as a consultant when we moved back to Florida from Alabama. The position was meant to be temporary, but the company needed a complete overhaul, so I jumped in to learn the entire business, find the trouble areas, and grow the business from there. Now that I have a highly functional business with full support and structure, I am beginning my journey for the next good fit.
Co-Owner; Project Manager
Jensen Home Services
01.2021 - 03.2023
- Company Overview: Jensen Home Services is a full-service home remodeling company specializing in residential renovations, including kitchens, bathrooms, additions, flooring, painting, and exterior upgrades. Our mission is to transform homes through high-quality craftsmanship, innovative design solutions, and dependable project management. We are committed to delivering personalized service and exceptional results that exceed client expectations.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Oversaw maintenance and repairs of company property (warehouses, tool storage, vehicles)
- Coordinate inspections, HVAC servicing, Plumbing, and electrical upkeep
- Maintain a clean, organized, and compliant workspace
- Manage inventory of tools, equipment, supplies, and hardware
- Schedule and facilitate all moving pieces company-wide
- Maintain SDS (Safety Data Sheets) and emergency protocols
- Ensure crews have access to needed tools and materials at each site
- Coordinate logistics for material deliveries and job site setups
- I started Jensen Home Services in 2021 with my Grandfather, a Residential Home Builder, and my father, a Master Electrician looking for a change of pace. We started with one house that needed some TLC, turning it into the most beautiful home in the neighborhood and grew to over 10 employees and multiple projects at a time.
- I enjoyed this role so much that I decided to return to school to get a bachelor's degree in Construction Management to further my knowledge in the field. I will graduate in December 2025 and plan to become a General Contractor in early 2026.
Senior Director- Operations Support & Development
Homepoint
07.2021 - 01.2023
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Developed systems and procedures to improve operational quality and team efficiency.
- Mentored and coached team members to foster a productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Monitored and coordinated workflows to optimize resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Director of Development (Closing & Funding)
Homepoint
08.2020 - 07.2021
- Created wholistic training programs for entry level associates specific to mortgage operational process.
- Recruited and onboarded nearly 200 entry level associates with 90% program graduation rate.
- Proved successful working within tight deadlines and a fast-paced environment delivering up to 25 graduates every 4-6 weeks.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
Senior Director of Operations (Closing & Funding)
Homepoint
02.2016 - 08.2020
- I was brought into Homepoint, a startup mortgage company at the time, to help grow the company and lead the closing team into the future.
- Scaled closing and funding departments from $80M/month funded volume to nearly $1B/month.
- Managed teams of 20 to 50 associates, conducting quarterly 1:1's, annual performance reviews w/ personalized goals and initiatives for each associate, conduct weekly team meetings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Led development of business operation processes and policies.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Proved successful working within tight deadlines in a fast-paced environment.
Closing Team Lead/ Interim Closing Manager
Freedom Mortgage Corporation
06.2011 - 02.2016
- I moved to Florida in 2011 and began my career in the mortgage industry, starting with an entry level position, and promoting over 10 times in my 5 years with the company.
- Managed/Closed a monthly pipeline of 100+ wholesale loans
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings while maintaining a high level of customer satisfaction.
- Worked with underwriters to fix application/loan problems and resolve issues.
- Checked loan documents for accuracy prior to closing.
- Assist closing and funding teams with questions/issues and field complaints providing effective solutions.
- Subject matter expert in all 50 states including CA, TX 50(a)(6), NY CEMA, Trusts, Construction Loans, Non-Del Correspondent Loans, HELOC's, and Renovation Loans.
- Well versed with Conv, FHA, VA, and USDA guidelines.
- Work with investors to ensure a saleable loan.
Apprentice Electrician
Control Management Inc
01.2009 - 02.2011
- Bend and hang conduit prior to pulling wire.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Education
Bachelor of Science - Construction Management
Everglades University
Boca Raton, FL08-2025
Associate of Arts - Business Administration And Management
Seminole State College
Sanford, FL08.2014
Skills
- Project Management
- Operational Efficiency
- Roadmap Development
- Strategic Vision/Product Launching
- Operational/Motivational Leadership
- Training Initiatives and Implementation
- Reviewing Resumes/Hiring
- Process Development and Streamlining
- Extensive Mortgage Knowledge- Wholesale and Retail
- 10 years Encompass Admin
- Content Workflow Development
Timeline
Director of Operations
Your Pool Boys Inc
02.2023 - Current
Senior Director- Operations Support & Development
Homepoint
07.2021 - 01.2023
Co-Owner; Project Manager
Jensen Home Services
01.2021 - 03.2023
Senior Director of Development (Closing & Funding)
Homepoint
08.2020 - 07.2021
Senior Director of Operations (Closing & Funding)
Homepoint
02.2016 - 08.2020
Closing Team Lead/ Interim Closing Manager
Freedom Mortgage Corporation
06.2011 - 02.2016
Apprentice Electrician
Control Management Inc
01.2009 - 02.2011
Bachelor of Science - Construction Management
Everglades University
Associate of Arts - Business Administration And Management
Seminole State College
Similar Profiles
Xander SauerXander Sauer
Labor Helper at Tulsa Pool BoysLabor Helper at Tulsa Pool Boys
Zain BrewerZain Brewer
Pool Repair Technician at Tulsa Pool BoysPool Repair Technician at Tulsa Pool Boys
Harper SpathHarper Spath
Luxury Spas Sales; Service and Store Manager at Your Pool BoysLuxury Spas Sales; Service and Store Manager at Your Pool Boys
Joshua SantiagoJoshua Santiago
Inventory Control at Ideal TridonInventory Control at Ideal Tridon
Gavon EavesGavon Eaves
Construction Crew Leader at Eagle AluminumConstruction Crew Leader at Eagle Aluminum