Chad Johnson

Parts/Counter Salesperson

Larry Romance & Son

Sheridan, New York

09.2023 - Current

Answered phone calls and emails from customers inquiring about parts availability.
Assisted customers with locating the correct part for their needs.
Wrote and recorded orders for merchandise or entered orders into computers.
Kept parts neatly stacked and ready for purchase to boost sales.
Developed strategic sales initiatives to pitch products and services.
Used POS systems to receive payment or obtain credit authorization.
Coordinated and executed daily parts deliveries to local businesses.
Provided quotes to customers for requested parts.
Made recommendations to customers to promote brand effectiveness and product benefits.
Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
Organized shelves and displays to ensure easy access to products for customers.
Located and labeled parts to maintain organized inventory of stock.
Processed orders and invoices accurately and efficiently.
Kept up-to-date records of all sales transactions using computer software systems.
Inspected returned merchandise for damage; restocked shelves accordingly.
Followed standards of care and compliance per company and legal requirements.
Filled out paperwork for warranty returns and exchanges when necessary.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Taught and trained new sales personnel on customer service and sales techniques.
Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Increased team productivity by implementing multiple strategic process improvements.
Adhered to company policies regarding product returns and exchanges, warranties.
Verified accuracy of orders before shipping them out to customers.
Received and stocked incoming merchandise, arranging items in correct locations.
Negotiated and closed deals with minimal oversight.
Resolved customer complaints in a timely manner.
Placed inventory numbers on parts to properly identify items for counter associates.
Performed quality control inspections on parts and packaged parts for delivery or sale.
Received, examined and reshelved returned parts.
Cross-sold additional products and services to purchasing customers.
Monitored stock levels regularly to ensure adequate supply of parts in store.
Greeted customers and provided excellent customer service.
Ordered or purchased supplies to maintain optimum inventory.
Managed multiple projects simultaneously while meeting tight deadlines without compromising quality.
Completed daily reports accurately detailing all activities related to the parts counter sales position.
Operated point of sales and parts lookup computer systems.
Communicated effectively with management on any issues or special requests from customers.
Performed cashier duties such as receiving payments from customers and issuing receipts.
Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Contacted satisfied customers to offer additional services.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Opened crates to replenish stocked items in proper aisles.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Maintained an accurate inventory of parts in stock, including ordering new items as needed.
Received incoming shipments, checked contents against order forms, sorted items according to type, size or other criteria.
Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
Assisted with customer requests and answered questions to improve satisfaction.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Identified needs of customers promptly and efficiently.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintained updated knowledge through continuing education and advanced training.
Managed household errands and other essential duties.
Operated equipment and machinery according to safety guidelines.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Worked with cross-functional teams to achieve goals.
Prioritized and organized tasks to efficiently accomplish service goals.
Completed day-to-day duties accurately and efficiently.
Conducted testing of software and systems to ensure quality and reliability.
Exceeded customer satisfaction by finding creative solutions to problems.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Managed inventory and supplies to ensure materials were available when needed.