Chad Johnson
Elizabethtown,Kentucky
Summary
Dynamic and detail-oriented Sales Professional with extensive expertise in personnel management and efficiency. Proven ability to streamline operations and enhance processes, consistently exceeding customer expectations while maintaining a strong focus on quality. Over 21 years of experience in HVAC, refrigeration, and electrical sales, along with 6 years in plumbing sales, demonstrate a comprehensive understanding of diverse technical fields. Successfully operating a construction, remodeling, and landscape business for 10 years highlights strong entrepreneurial skills and a commitment to delivering exceptional service to a broad customer base.
Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Sales Agent
Primax CHS
09.2025 - Current
- Developed strong client relationships to enhance customer loyalty and retention.
- Conducted market research to identify new sales opportunities and trends.
- Analyzed customer feedback to refine product offerings and service delivery.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Implemented effective sales strategies that increased overall revenue growth.
Owner /Operator Supervisor
Husband 4 Hire Handyman & Construction Services
04.2015 - Current
- Managed construction projects from planning to completion, ensuring quality and timely delivery.
- Developed client relationships through exceptional customer service and effective communication.
- Supervised a team of skilled tradespeople, fostering collaboration and enhancing productivity.
- Streamlined operations by implementing efficient scheduling and resource allocation practices.
- Conducted thorough site inspections to maintain safety standards and compliance with regulations.
- Designed customized solutions for clients, adapting services to meet unique project requirements.
- Oversaw budgeting processes, optimizing costs while maintaining high-quality workmanship across projects.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Generated revenues yearly and effectively capitalized on industry growth.
Quality Control Technician
Blue Oval SK
10.2023 - 06.2025
- Conducted thorough inspections to ensure product quality meets specifications.
- Implemented corrective actions for non-conforming materials, enhancing process accuracy.
- Trained new team members on quality control protocols and safety standards.
- Utilized statistical process control tools to analyze production data for continuous improvement.
- Developed and maintained comprehensive documentation of inspection results and procedures.
- Led root cause analysis initiatives to identify and mitigate recurring defects.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Product Technician
Metalsa Structural Products
04.2015 - 10.2023
- Inspected products and machines to maintain quality and efficiency.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Performed general equipment maintenance and repair to minimize downtime.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
- Made sure that products were produced on time and are of good quality.
- Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
- Managed quality assurance initiatives.
- Inspected finished products for quality and adherence to customer specifications.
- Held a team leader position in 3 different departments at different times.
- In a leadership role within the UAW while at this job for almost my entire career here.
Patient Coordinator
Millennium Sleep Labs
03.2013 - 02.2015
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Branch Operations Manager
Mechanical Supply Company
03.2012 - 10.2014
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Performed monthly compliance checks.
- Assessed employee performance and developed improvement plans.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Completed daily Bank Secrecy Act reports.
- Engaged employees in business processes with positive motivational techniques.
- Generated financial and operational reports to assist upper management with business strategy.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Resolved various issues impacting sales management and business operations.
- Consulted customers to boost product sales and services.
- Boosted sales and customer loyalty through incentive programs.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Education
High School Diploma -
North Hardin High School
Radcliff, KY06.1991
Skills
- Coordinate Materials
- Inspect material, finished goods and workmanship
- Production Lines
- Territory management
- Closing deals
- Sales presentations
- Business relationships
- Account servicing
- Outside sales
- Contract negotiations
- Read Diagrams and work instruction sheets
- Equipment Operations
- Production Processes Observation
- Safety Operation Procedures
- PPE compliance
- Goal oriented
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Universal EPA certified
Johnstone University Commercial Refrigeration Certified
Johnstone University Commercial HVAC Certification
Johnstone University Residential HVAC Certification
- CQT - Certified Quality Technician
Languages
English
Full Professional
Spanish
Limited Working
German
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridTimeline
Sales Agent
Primax CHS
09.2025 - Current
Quality Control Technician
Blue Oval SK
10.2023 - 06.2025
Owner /Operator Supervisor
Husband 4 Hire Handyman & Construction Services
04.2015 - Current
Product Technician
Metalsa Structural Products
04.2015 - 10.2023
Patient Coordinator
Millennium Sleep Labs
03.2013 - 02.2015
Branch Operations Manager
Mechanical Supply Company
03.2012 - 10.2014
High School Diploma -
North Hardin High School