Chad Jones

Assistant Bakery Manager

Publix

01.2012 - Current

Supervised baking and general production to drive sales and monitor overhead expenses.
Inspected, checked, and monitored baking products and supplies to guarantee freshness.
Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Maintained and controlled inventory of baked goods.
Managed all baking operations professionally and handled all problems confidently.
Established performance goals and empowered bakers to exceed targets.
Maintained cleanliness and hygiene in bakery premises.
Guaranteed all baked goods were cooked according to customers tastes and needs.
Monitored inventory levels and identified opportunities for cost savings.
Established and maintained relationships with suppliers to procure quality ingredients and equipment.
Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
Developed cost-effective strategies to drive bakery sales and optimize profits.
Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
Greeted customers entering store and responded promptly to customer needs.
Restocked and organized merchandise in front lanes.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Worked flexible schedule and extra shifts to meet business needs.
Answered questions about store policies and addressed customer concerns.
Stocked, tagged and displayed merchandise as required.
Built relationships with customers to encourage repeat business.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Addressed customer needs and made product recommendations to increase sales.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card, and check transactions to complete customer purchases.
Responded promptly to requests for assistance, spills and customer inquiries.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Set up new sales displays each week with fresh merchandise.
Worked with floor team and managers to meet wide range of customer needs.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Processed refunds and exchanges in accordance with company policy.
Maintained current knowledge of store promotions and highlighted sales to customers.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Learned duties for various positions and provided backup at key times.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Monitored finished packaging for appearance and food safety and recommended corrective actions and improvements.
Maintained communication with quality control team members and shared safety information and training documents.
Sought diversity of thought and worked to solve food safety problems, overcome challenges and innovate.
Partnered with operations and packaging departments and verified packaging materials and finished goods met company quality and safety standards.
Explored food safety innovation in terms of technology, people, processes and systems.
Provided guidance on improved quality control measures to increase customer satisfaction.
Skilled at working independently and collaboratively in a team environment.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Educated staff on strategies for handling difficult customers and challenging situations.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Researched issues to obtain appropriate answers to customer inquiries.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Marked-down clearance items and relocated merchandise to proper store areas.
Mentored new sales associates to contribute to store's positive culture.
Trained newly hired sales team in upselling techniques.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Submitted reports to senior management to aid in business decision-making and planning.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.

Summary

Overview

Work History

Assistant Bakery Manager

Education

High School Diploma -

Skills

Accomplishments

Certification

Timeline

Assistant Bakery Manager

High School Diploma -

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