Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chad Jude

Pilgrim,KY

Summary

Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.

Overview

3
3
years of professional experience

Work History

Small Business Owner

N/A
05.2023 - Current
  • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Discarded debris and disposed waste to maintain cleanliness and quality standards.
  • Shaped or cut materials to specified measurements using hand tools, machines and power saws.

Concentrix (Temp Job)

Concentrix
01.2023 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.

Sales Associate

Hutch Chevrolet
09.2020 - 12.2021
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Answered telephone and email inquiries from potential customers.
  • Completed registration paperwork and sales documentation.
  • Responded to customer enquiries via telephone and email.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Sheldon Clark High School
Inez, KY
05.2009

Skills

  • Training Junior Team Members
  • Help Desk Support
  • Issue Resolution
  • Technical Support
  • Cold Calling
  • Outbound Calls
  • Reading Comprehension
  • Customer Inquiries
  • Energetic and Outgoing
  • Sales Strategies
  • Phone Inquiries
  • Cleanliness Standards

Timeline

Small Business Owner

N/A
05.2023 - Current

Concentrix (Temp Job)

Concentrix
01.2023 - 04.2023

Sales Associate

Hutch Chevrolet
09.2020 - 12.2021

High School Diploma -

Sheldon Clark High School

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Chad Jude