Chad Kendrick
Catonsville,MD
Summary
Organized Work Planner and exceptional multitasker with top-notch verbal and written communication skills. Offering over five years of hands-on experience in collecting, analyzing and recording data on progress of planning permission applications and responding to queries about planning permission application process.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Work Planner – Meter Planning & Business Support
Baltimore Gas & Electric
06.2023 - Current
- Monitor weekly and monthly reports to ensure field orders are completed within established Service Level Agreements to meet monthly targets
- Maintain contact with Energy Technicians throughout the day regarding daily assignments
- Investigate accounts for validation of requests to assist with providing direction to technicians and to assist the back office
- Assist with emergent issues in the field
- Perform ad-hoc report analysis
- Identify and create necessary field activities
- Monitor, analyze and provide updates on special initiatives to management team
- Follow up on open field orders and perform quality control on aged field orders.
Utility Dispatcher II – Meter Planning Business Support
Baltimore Gas & Electric
03.2020 - 06.2023
- Route, manage, analyze & administer work for six different field organizations on a monthly, weekly, and daily basis to be sure they meet customer commitment time specials and deadlines
- Successfully manages field crews to be sure they meet the allotted appointment time special appointments
- Communicates effectively with other areas of our organization to provide them with needed information for work that cannot be completed by Dispatch managed crews due to skill sets, for example Electric Trouble, M&I, New Business, and several contracting companies
- Demonstrates a strong ability to establish effective working relationships with all levels of employees including management, leadership, peers, and co-workers
- Proficient with the use of Power BI, CC&B, Atlas, Flowable Fill, Miss Utility, 311 (City System), Asset Suite 8, Silver Spring Network (Remote Connect and Disconnects), documented and other corporate applications.
UTILITY DISPATCHER II – GAS EMERGENCY SERVICES
Baltimore Gas & Electric
03.2020 - 06.2023
- Route, manage, analyze & administer work for six different field organizations on a monthly, weekly, and daily basis to be sure they meet customer commitment time specials and deadlines
- Successfully manages field crews to be sure they meet the allotted appointment time special appointments
- Communicates effectively with other areas of our organization to provide them with needed information for work that cannot be completed by Dispatch managed crews due to skill sets, for example Electric Trouble, M&I, New Business, and several contracting companies
- Demonstrates a strong ability to establish effective working relationships with all levels of employees including management, leadership, peers, and co-workers
- Proficient with the use of Power BI, CC&B, Atlas, Flowable Fill, Miss Utility, 311 (City System), Asset Suite 8, Silver Spring Network (Remote Connect and Disconnects), documented and other corporate applications.
Education
Bachelor of Science - Interdisciplinary Studies
Salisbury University
Salisbury, MD05.2010
Skills
- Deadline Management
- Technical knowledge
- Teamwork and Collaboration
- Motivational Leadership
- Friendly, Positive Attitude
Certification
TapRoot Certified
CPR & First Aid Certified
Timeline
Work Planner – Meter Planning & Business Support
Baltimore Gas & Electric
06.2023 - Current
Utility Dispatcher II – Meter Planning Business Support
Baltimore Gas & Electric
03.2020 - 06.2023
UTILITY DISPATCHER II – GAS EMERGENCY SERVICES
Baltimore Gas & Electric
03.2020 - 06.2023
Bachelor of Science - Interdisciplinary Studies
Salisbury University
Similar Profiles
AKIRA YOUNGAKIRA YOUNG
Customer Relations Specialist at Baltimore Gas & ElectricCustomer Relations Specialist at Baltimore Gas & Electric
Dashanae MccurryDashanae Mccurry
Billing Specialist at BGE, Baltimore Gas & ElectricBilling Specialist at BGE, Baltimore Gas & Electric
Jasmine BoulwareJasmine Boulware
Info Desk Dispatcher at Baltimore Gas And ElectricInfo Desk Dispatcher at Baltimore Gas And Electric
Michael Lewis JrMichael Lewis Jr
Gas Utility A Mechanic at BGE, Baltimore Gas & ElectricGas Utility A Mechanic at BGE, Baltimore Gas & Electric
Deanna PenyakDeanna Penyak
Executive Administrative Specialist at Catalent Pharma SolutionsExecutive Administrative Specialist at Catalent Pharma Solutions