Chad Kilgore
Mustang,OK
Summary
Focused supervisor with over 6 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
Embark
Oklahoma City, OK
03.2020 - 03.2024
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Ensured compliance with all applicable laws, regulations, and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Implemented new technologies or software systems to automate manual tasks or streamline operations.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Managed budgets associated with projects or initiatives within the department.
- Partnered with vendors to negotiate contracts for services related to operations.
- Evaluated existing processes regularly for potential optimization opportunities.
- Participated in industry-related events and conferences to stay abreast of the latest developments.
Education
Science
US Grant
5016 S Pennsylvania04-2004
Skills
- Recruitment and hiring
- Budget Planning
- Facilities Inspection
- Staff Evaluation
- Maintenance Oversight
- Regulatory Compliance
- Program Planning
- Team Development
- Inventory Management
- Facilities Maintenance
Timeline
Supervisor of Operations
Embark
03.2020 - 03.2024
Science
US Grant
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