Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
lots of certifacations
Timeline
Generic

Chad Kimes

Marion,IN

Summary

Adept at troubleshooting and operational efficiency, I leveraged my expertise at Truland Equipment to enhance service quality and foster strong vendor relationships, achieving high customer satisfaction. Skilled in parts ordering and maintaining composure under pressure, my proactive approach resulted in significant departmental improvements.

Service-oriented professional with strong background in managing parts and service operations, ensuring optimal efficiency and customer satisfaction. Proven ability to lead teams, streamline processes, and drive results in dynamic environments. Skilled in inventory management, vendor relations, and technical troubleshooting, with focus on collaboration and adapting to evolving demands. Reliable and goal-focused, consistently delivering high-quality outcomes.

Service and parts professional known for high standards and results-oriented approach. Proven track record in optimizing operations and enhancing customer satisfaction. Strong focus on team collaboration and ability to adapt to changing needs. Skilled in inventory management, process improvement, and conflict resolution.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Focused [Job Title] well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering [Number] years of progressive experience in field.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Tech Sales and Parts

Truland Eqiupment
11.2018 - 08.2024
  • Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
  • Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
  • Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
  • Implemented a proactive maintenance schedule, reducing equipment downtime and repair costs.
  • Increased customer satisfaction by implementing efficient service and parts management strategies.
  • Cultivated strong relationships with manufacturers and vendors to secure preferential pricing and ensure continuity of supply.
  • Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
  • Identified opportunities for upselling products and services, driving additional revenue growth for the department.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Technician

McGavic Outdoor Power Equipment
10.2011 - 03.2018
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Streamlined communication, introducing centralized platform for logging and tracking technical issues.
  • Enhanced operational efficiency, automating repetitive technical tasks where possible.

Technician

Mike Anderson Chevrolet Buick Gmc
10.2004 - 09.2011
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Technician

Material Handing Equipment
06.2000 - 10.2004
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Technical Specialist

Matthews Buick Gmc
07.1997 - 05.2000
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Completed troubleshooting and diagnostics on company resources.
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.

Education

Associate of Science - Technology Management

Lincoln Technical Institute
Indianapolis, IN
07-1996

High School Diploma -

Madison Grant High School
Fairmount, IN
05-1994

Skills

  • Parts ordering
  • Works Well Under Pressure
  • Telecommunications
  • Operational efficiency
  • Power Tools and Equipment
  • Multitasking and organization
  • Enterprise resource planning
  • Labor management
  • Written/Verbal communication
  • Vehicle diagnostics
  • Troubleshooting
  • Software development
  • Maintenance and repairs

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].

Certification

  • Forklift Certification, auto certification ,small engine certification ,lots of machine certifications that have ended because they need updated
  • installing meyer plows ,boss plows , john deere hydrolics, stihl silver certifications

lots of certifacations

small engine honda, briggs ,exmark,sthil equiepment,lots of other stuff in different areas

Timeline

Tech Sales and Parts

Truland Eqiupment
11.2018 - 08.2024

Technician

McGavic Outdoor Power Equipment
10.2011 - 03.2018

Technician

Mike Anderson Chevrolet Buick Gmc
10.2004 - 09.2011

Technician

Material Handing Equipment
06.2000 - 10.2004

Technical Specialist

Matthews Buick Gmc
07.1997 - 05.2000

Associate of Science - Technology Management

Lincoln Technical Institute

High School Diploma -

Madison Grant High School

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Chad Kimes