Chad Knoffer
Mulberry
Summary
Proven team leader with extensive experience managing operations, staff, and inventory to meet sales goals. Strong troubleshooting skills and ability to handle high-stress situations while maintaining excellent communication and customer service. Eager to leverage management expertise to excel as an Operational Manager and support the growth and success of the new team.
Overview
8
8
years of professional experience
Work History
Tunnel Operator/Manager
Washed Up Car Wash
12.2023 - Current
- Guided customer vehicles safely on to the track
- Conducted basic repairs
- Carried out minor electrical and plumbing repairs when needed
- Operated POS system for item sales
- Cleaned and maintained premises
- Aided in larger repairs to equipment when the mechanical engineer was on site
- Handled customer complaints
- Managed schedule for staff
- Managed inventory and the ordering of supplies
- Meet monthly sales goals
General Manager
Club Car Wash
Fond Du Lac, Wisconsin, US
07.2023 - 12.2023
- Basic management of facilities including but not limited to:
- Managing cleaning staff
- Overseeing sales managers
- Scheduling and hiring of all staff
- Meeting and managing Personal Trainers to ensure adequate client satisfaction
- Meeting monthly membership and personal training sales goals
- Meeting with interested members and pitching personal training services
- Managing daily schedule through Datatrak systems
- Working with vendors to supply facility with inventory for both cleaning, sanitation and food items for sale
- Kept track and met monthly sales quotas for membership and personal training sales
- Responsible for overall performance of club
- Develop relationships with members and ensure employees maintained friendly atmosphere for the enjoyment of our clientele
General Manager
Just Move Athletic Club
08.2022 - 06.2023
- Basic management of facilities including but not limited to:
- Managing cleaning staff
- Overseeing sales managers
- Scheduling and hiring of all staff
- Meeting and managing Personal Trainers to ensure adequate client satisfaction
- Meeting monthly membership and personal training sales goals
- Meeting with interested members and pitching personal training services
- Managing daily schedule through Datatrak systems
- Working with vendors to supply facility with inventory for both cleaning, sanitation and food items for sale
- Kept track and met monthly sales quotas for membership and personal training sales
- Responsible for overall performance of club
- Develop relationships with members and ensure employees maintained friendly atmosphere for the enjoyment of our clientele
Director of Operations
Eagle E-Commerce Group
04.2022 - 08.2022
- Report directly to VP of Operations to make decisions for operational activities and set strategic goals
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Supervise staff and provide constructive feedback
- Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements
- Manage procurement processes and coordinate material and resources allocation
- Revise and/or formulate policies and promote their implementation
- Manage relationships/agreements with external partners/vendors
- Negotiate with partners/vendors to obtain the best pricing for services
- Follow up with partners/vendors to ensure agreements/contracts are being honored
- Evaluate overall performance by gathering, analyzing, and interpreting data
- Ensure employees follow workplace safety guidelines
- Inspect workplace for potential hazards and address them as needed
- Ensure company runs with legality and conformity to established regulations
- Ensures work environments are adequate and safe.
Fulfillment Manager
Eagle E-Commerce Group
Fond Du Lac, Wisconsin, US
01.2022 - 04.2022
- Print and sort orders so that fulfillment associates can pack them
- Ensure employees of both Eagle E-Commerce and FedEx are complying with workplace safety procedures
- Ensure employees follow packing policies and other various workplace rules and regulations
- Ensure that proper and thorough cleaning takes place at end of shift each day
- Coordinate with FedEx to make sure all packs are accounted for and shipped out each day
- Coordinate with Warehouse manager to ensure that there is enough product on site to fulfill orders
- Schedule employees
Fulfillment Associate
Eagle E-Commerce Group
Fond Du Lac, Wisconsin, US
09.2021 - 01.2022
- Packed CBD and other health and wellness related products in accordance with workplace and FedEx policies and protocols.
- Ensure all packs marked for delivery are scanned and shipped out with FedEx at end of day
- After days packing is complete a thorough cleaning is done to make certain the warehouse is free or debris and employees have a clean workplace for the following day
General Manager
Washed Up Car Wash
Brandon, FL
09.2017 - 04.2021
- Guided customer vehicles safely on to the track
- Conducted basic repairs
- Carried out minor electrical and plumbing repairs when needed
- Operated POS system for item sales
- Cleaned and maintained premises
- Aided in larger repairs to equipment when the mechanical engineer was on site
- Handled customer complaints
- Managed schedule for staff
- Managed inventory and the ordering of supplies
- Meet monthly sales goals
Education
Bachelor's Degree - Criminal Justice
Florida Southern College
05.2016
High School - undefined
Durant High School
05.2010
Skills
- Takes instruction well
- Self-motivated
- Proficient troubleshooting skills
- Team leadership
- Accepts responsibility
- Courteous of others needs
- Punctual
- Willing to perform additional tasks
- First Aid AED/CPR certified
- Able to work under high levels of stress
- Excellent communication skills
- Strong interest and knowledge of fitness and health
Timeline
Tunnel Operator/Manager
Washed Up Car Wash
12.2023 - Current
General Manager
Club Car Wash
07.2023 - 12.2023
General Manager
Just Move Athletic Club
08.2022 - 06.2023
Director of Operations
Eagle E-Commerce Group
04.2022 - 08.2022
Fulfillment Manager
Eagle E-Commerce Group
01.2022 - 04.2022
Fulfillment Associate
Eagle E-Commerce Group
09.2021 - 01.2022
General Manager
Washed Up Car Wash
09.2017 - 04.2021
High School - undefined
Durant High School
Bachelor's Degree - Criminal Justice
Florida Southern College