Chad Koster
Hudsonville,MI
Summary
Dynamic leader with a proven track record at Ruan Transportation Management Systems, skilled in strategic improvement and building robust customer relationships. Known for significantly enhancing profitability and team development while managing major national accounts. Exceptional project management and organizational development capabilities drive goal-oriented performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager of Business Development and Accounts
Ruan Transportation Management Systems
06.2021 - 01.2025
- Directed a team of 8 Account Managers and 6 Customer Service Representatives overseeing major national accounts.
- Spearheaded efforts alongside AMs and CSRs to manage a weekly average of 185-200 shipments for clients.
- Achieved high customer satisfaction by efficiently managing freight operations in collaboration with Brokers and 11,000 partner carriers.
- Prepared excel files to analyze profitability on each lane associated with the RFP.
- Collaborated with Ruan fleet managers nationwide to identify opportunities for freight optimization and reduce empty miles.
- Maintained stable freight levels despite a freight recession after driving a significant year-over-year profitability increase.
- Empowered account managers to effectively handle customer interactions.
- Enabled confident decision-making through professional growth.
- Ensured precise entry of payroll data and timely processing of time-off requests through close cooperation with related departments.
- Visited high-level customer representatives multiple times annually for on-site meetings to discuss efficiencies.
- Frequent travel to collaborate with AM and CSR teams for training.
Business Development Specialist
J&R Schugel
12.2019 - 06.2021
- Managed various operations for Mike's Hard Lemonade White Claw Brand and Nestle Waters amongst other key accounts.
- Ensured seamless handover by optimizing task efficiency and monitoring progress.
- Consistent application led to ongoing growth in profits and margins.
- I was 2nd in command behind our Director of Logistics, and stepped into multiple responsibilities when needed to help lead, develop, and grow our team to become better as a 'single unit'
- Ensured efficient track and trace, coordinated managing EDI, while scheduling loads and onboarding new clients.
- Coordinated daily spot opportunities for the logistics department across multiple companies, including Armada and White Claw.
Operations Fleet Manager
Super Service LLC/J&R Schugel
04.2018 - 12.2019
- Managed a dispersed group of dispatchers to guide and direct 1,600 drivers throughout the Continental United States.
- Managed and reviewed weekly submissions of additional pay for drivers as received from all dispatchers.
- Guaranteed drivers received appropriate compensation through effective liaison with accounting.
- Collaborated with Dedicated Division managing priority freight for NAAFN and UPS.
- Oversaw coordination of over 12 teams handling critical Just-in-Time (JIT) freight for nationwide distribution.
- Ensured proper freight delivery by coordinating closely with the UPS team.
- Managed scheduling of essential maintenance tasks for equipment in various national locations.
Operations Project Director
NTB Inc.
Grand Rapids, USA
04.2014 - 04.2018
- Independently executed projects directed by the VP of Operations or President of the company and reported directly to them with progress reports
- Managed new business startups independently for the initial 21 days.
- Managed the development process for new departmental standards.
- Supervised and coordinated training programs for new dispatch employees.
- Oversaw daily functions of the Operations Department.
- Coordinated Sales staff, Customer Service Representatives, Lead Fleet Supervisors, and Dispatchers.
Lead Fleet Supervisor
NTB Inc.
Grand Rapids, USA
04.2012 - 04.2014
- Worked with Operations Director to train Fleet Supervisors and Dispatch Team.
- Coordinated efforts of multiple leaders in dispatch and fleet supervision to ensure efficient freight management.
- Managed routing of equipment while ensuring drivers' adherence to assigned home times.
- Oversaw all tasks and duties associated with the Fleet Supervisor role.
Fleet Supervisor
NTB Inc.
Grand Rapids, USA
11.2009 - 04.2012
- Oversee and coordinate Lead Dispatchers and Dispatchers on freight logistics.
- Reported and directed any accidents to the safety department.
- Oversaw management of trailer and tractor pools, collaborating with Maintenance department for timely servicing.
- Communicated freight concerns, late loads, and equipment damages directly to the Director of Operations.
Dispatcher
NTB Inc.
Byron Center, USA
05.2006 - 11.2009
- Managed allocated zones efficiently without supervision.
- Managed a fleet of over 50 trucks simultaneously.
- Coordinate trailer pool management, tractor allocations, and shipping lineup audits with minimal oversight.
- Managed hundreds of calls each day for communication with drivers and customers.
Education
CDL CLASS A LICENSE -
01.2025
Bachelor of Arts - Business Management
Trinity International University
Deerfield, IL05-2006
Skills
- Team Development
- Strong Customer Relationships
- Organizational Development
- Project Management
- Goal-Driven Performance
- Effectively Manage Stressful Situations
- Resource Management – Equipment
- Customer Relations
- Strategic Improvement
- Marketing
- Regional Operations Management
- Sales Growth Management
- Experienced with Office Software
- Motivated Professional
- Proficient in Brokerage Operations
Certification
CDL CLASS A LICENSE, 06/2006, 15 Years of Part-Time Driver experience with NTB Inc.
Accomplishments
- Handpicked by the VP of Logistics to be the first point of contact on new start up opportunities for our logistics team. Managed several multi-million-dollar accounts efficiently, and successfully handed them off to teams below me that I personally worked closely with to be monitored and continue to maintain a high profit margin.
- Successfully on boarded White Claw (Mike’s Hard Lemonade) from the very beginning to a multi-million dollar a year partner with not only our logistics department, but also with our asset fleet as well. We continue to grow with them on an annual basis. I have also developed strong relationships with the entire team at BluJay logistics that manages all of the White Claw business.
- Hand selected by Company President and VP of Operations to be in charge of all new business startups with Meijer Grocery store. This included multiple store openings, along with their newest Distribution Center in Pleasant Prairie, WI.
- Developed a new Dispatching Model and executed the installation of a more forward-thinking planning method across the entire Operations Department to help raise efficiency and make the company more profitable while also minimizing idle equipment.
- Developed a new program for tracking return products from Meijer store locations back to the DC’s creating several hundreds of thousands of dollars in lost revenue previously not collected due to a lack of oversight.
Timeline
Manager of Business Development and Accounts
Ruan Transportation Management Systems
06.2021 - 01.2025
Business Development Specialist
J&R Schugel
12.2019 - 06.2021
Operations Fleet Manager
Super Service LLC/J&R Schugel
04.2018 - 12.2019
Operations Project Director
NTB Inc.
04.2014 - 04.2018
Lead Fleet Supervisor
NTB Inc.
04.2012 - 04.2014
Fleet Supervisor
NTB Inc.
11.2009 - 04.2012
Dispatcher
NTB Inc.
05.2006 - 11.2009
CDL CLASS A LICENSE, 06/2006, 15 Years of Part-Time Driver experience with NTB Inc.
CDL CLASS A LICENSE -
Bachelor of Arts - Business Management
Trinity International University
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