Summary
Overview
Work History
Education
Skills
Timeline
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Chad Lewis

Columbiana,OH

Summary

Experienced in sales, operations, and personnel management, this multi-talented senior executive excels at seamlessly transitioning into diverse roles and delivering immediate positive impact. With a strong focus on optimizing operations and motivating employees, the goal is to establish market dominance for the organization. Combining extensive knowledge in various areas with the ability to adapt quickly, there is a commitment to driving success and achieving exceptional results.

Overview

13
13
years of professional experience

Work History

VP of Operations

HerculesLED
09.2023 - Current
  • Managed large-scale projects, ensuring timely completion within budget constraints.
  • Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
  • Oversaw inventory management, optimizing stock levels for maximum turnover without compromising availability or customer satisfaction.
  • Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
  • Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
  • Implemented an effective workforce planning strategy, balancing staffing needs with budgetary constraints while maintaining optimal employee engagement levels.
  • Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
  • Assisted in recruiting, hiring and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Regional General Manager

Window World
11.2018 - 09.2022
  • Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
  • Implemented performance metrics to evaluate employee success, guiding professional development opportunities accordingly.
  • Mentored area managers on best practices for team leadership and motivation, contributing to a positive work environment throughout the region.
  • Participated in strategic planning meetings with executive leadership to align regional goals with overall company objectives.
  • Implemented training programs for staff, leading to increased skill sets and overall job satisfaction.
  • Managed a team of area managers, resulting in increased efficiency and productivity across the region.
  • Established clear communication channels between departments, fostering improved teamwork and collaboration.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

General Manager

Window World
11.2017 - 11.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Regional Sales Manager

Window World
11.2016 - 11.2017
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Conducted product demonstrations and presentations to potential clients to capture more sales.
  • Finalized sales contracts with high-value customers.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
  • Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
  • Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
  • Executed successful promotional events and trade shows.
  • Managed team of 28 regional sales representatives and consistently achieved high sales targets.
  • Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
  • Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Outside Sales Representative

Window World
06.2011 - 11.2016
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Built strong client rapport to establish diversified network of connections.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Developed and implemented sales strategies to increase revenue.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Attended trade shows and conferences regularly to increase brand visibility.
  • Developed and implemented successful sales strategies to increase revenue in assigned territories.
  • Exceeded monthly sales targets and quotas consistently.
  • Monitored competitor activities to maintain competitive advantage.
  • Contributed to event marketing, sales and brand promotion.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Contributed to team objectives in fast-paced environment.
  • Met existing customers to review current services and expand sales opportunities.
  • Kept detailed records of daily activities through online customer database.
  • Informed customers of promotions to increase sales productivity and volume.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Achieved or exceeded company-defined sales quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Set and achieved company defined sales goals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Stayed current on company offerings and industry trends.

Education

Real Estate

Hondros College of Business
Westerville, OH

Skills

  • Operational leadership
  • Office Management
  • Performance Improvement
  • Corporate Communications
  • Policy Development
  • Performance Evaluation and Monitoring
  • Policy Development and Enfor
  • Customer Service
  • Effective Communication
  • Effective leader

Timeline

VP of Operations

HerculesLED
09.2023 - Current

Regional General Manager

Window World
11.2018 - 09.2022

General Manager

Window World
11.2017 - 11.2018

Regional Sales Manager

Window World
11.2016 - 11.2017

Outside Sales Representative

Window World
06.2011 - 11.2016

Real Estate

Hondros College of Business

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Chad Lewis