CHAD LOGAN
Metamora,IL
Summary
Competent Product Support Engineer with history of delivering product support deliverables on time that meet customer requirements for multiple engine programs. Detail-oriented with strong knowledge of Caterpillar engine systems and customers expectations.
Overview
18
18
years of professional experience
Work History
PRODUCT SERVICE ENGINEER
Caterpillar Inc.
04.2013 - Current
- Delivered product support deliverables successfully for multiple New Product Introduction (NPI) programs covering 9 to 18 liter engines. This included supporting both CAT and Perkins brands as well as various emissions programs including TierIV final, EU Stage 5, China NRIV, and India CPCBIV
- Managed service publications development and delivery
- Developed and delivered Perkins and Cat branded Tier IV and EU Stage V engine training for distributors and dealers
- Identified service needs for dealer technicians including new service tools, troubleshooting improvements, and developing Electronic Service Technician procedures
- Service lead for software change requests to ensure service procedures were implemented appropriately
- Responsible for new serviceable parts setup and procurement
- Worked with different product groups and parts teams to ensure part depots have adequate stock to support new products
- Product support lead for industrial engine product link devices
- Applied lean principles to enhance efficiency and reduce waste in NPI programs
AFTERTREATMENT CONTROLS ENGINEER
Caterpillar Inc.
01.2006 - 04.2013
- Led team in analyzing and troubleshooting field data for issues related to aftertreatment systems
- Lead for aftertreatment control software calibrations
- Created diagnostics and troubleshooting for TierIV aftertreatment systems
- Developed and executed test plans for software validation of aftertreatment systems
ENGINEER
Axis Inc.
01.2006 - 10.2008
- Supported testing of 2007 and TierIV aftertreatment systems in lab and engine factory
- Developed automated testing of aftertreatment systems for factory hot test
- Performed software validation in test cells and on product
Education
Bachelor of Science in Manufacturing Engineering -
Bradley University
Peoria, IL12.2005
Associate of Applied Science in Manufacturing -
Illinois Central College
East Peoria, IL07.2003
Skills
- Project Management
- Technical Reporting
- Lean Management
- Control Systems
- Troubleshooting
- Process Improvement
- Teamcenter
- Product Link
- Change Request Management
- Caterpillar Electronic Technician (ET)
Interests
- Running, anything from a 5k to full marathon.
- Helping with dog events
- Cooking and eating Mexican food.
Timeline
PRODUCT SERVICE ENGINEER
Caterpillar Inc.
04.2013 - Current
AFTERTREATMENT CONTROLS ENGINEER
Caterpillar Inc.
01.2006 - 04.2013
ENGINEER
Axis Inc.
01.2006 - 10.2008
Bachelor of Science in Manufacturing Engineering -
Bradley University
Associate of Applied Science in Manufacturing -
Illinois Central College
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