Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chad Long

Palm Bay

Summary

Dynamic sales and operations leader with a proven track record at Motorcycle Maxx, excelling in sales strategy development and customer relationship management. Recognized for enhancing market share and fostering team growth through effective training and mentorship. Adept at resolving conflicts and implementing process improvements to drive efficiency and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Owner/operator

Local Handyman for Hire LLC
Mansfield
04.2023 - 05.2025
  • Managed daily operations for local handyman services.
  • Coordinated scheduling and dispatching of service appointments.
  • Trained new staff on safety protocols and tools usage.
  • Maintained inventory of tools and materials for service jobs.
  • Executed various repair and maintenance tasks independently.
  • Developed customer relationships through effective communication.
  • Oversaw quality control of completed work to ensure standards.
  • Implemented process improvements for service efficiency and effectiveness.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Resolved customer complaints promptly and professionally, in order to maintain a positive reputation for the business.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Negotiated contracts with clients for products or services rendered by the company.

Sales Manager/Sales/Finance Manager

Motorcycle Maxx
Delaware
08.2017 - 08.2023
  • Developed sales strategies to increase market share in motorcycle industry.
  • Trained and mentored sales team on product knowledge and customer engagement.
  • Conducted market research to identify new opportunities and customer needs.
  • Managed inventory levels to ensure product availability for customers.
  • Collaborated with marketing team on promotional campaigns and events.
  • Built relationships with key clients to enhance loyalty and retention rates.
  • Led team meetings to discuss performance, challenges, and best practices.
  • Managed daily operations of sales department, including supervision of staff members.
  • Performed sales consultations and educated clients on products and services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Resolved customer complaints regarding sales and service.

Sales Floor Manager

Thiels Wheels Harley Davidson
Upper Sandusky
04.2012 - 10.2017
  • Supervised daily sales floor operations and maintained high customer service standards.
  • Trained and mentored new team members on product knowledge and sales techniques.
  • Coordinated inventory management processes to ensure accurate stock levels.
  • Developed visually appealing merchandise displays to enhance customer engagement.
  • Collaborated with marketing team to promote events and increase foot traffic.
  • Conducted regular team meetings to discuss goals, updates, and performance feedback.
  • Assisted customers in selecting products, providing expert advice on features and benefits.
  • Resolved customer complaints in a timely manner while ensuring excellent customer service is maintained at all times.
  • Conducted regular meetings with staff members to discuss new initiatives and goals.
  • Managed daily store operations, including assigning tasks to sales associates and overseeing the completion of those tasks.
  • Maintained up-to-date records of employee attendance, scheduling shifts accordingly, and addressing any issues related to absenteeism or tardiness promptly.
  • Performed daily audits of cash registers in order to maintain accurate accounting records.
  • Recruited, trained, coached, and evaluated staff members on their performance.
  • Provided feedback on product knowledge training sessions for sales associates in order to improve their understanding of company products.
  • Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
  • Assisted with training, development, and mentoring of sales employees.
  • Recognized problems, analyzed causes, and developed solutions to improve productivity and sales metrics.
  • Analyzed financial data such as sales reports, profit and loss statements, inventory levels. to identify areas of improvement.

Education

Associate of Arts - Internet Marketing

Stark State College
Canton, OH
05-2010

Skills

  • Customer relationship management
  • Sales strategy development
  • Inventory management
  • Quality control oversight
  • Contract negotiation
  • Market research
  • Team leadership
  • Process improvement
  • Problem solving
  • Sales training
  • Effective communication
  • Time management
  • Conflict resolution
  • Prospecting
  • Active listening
  • Customer relationship building
  • Referral marketing

References

References available upon request.

Timeline

Owner/operator

Local Handyman for Hire LLC
04.2023 - 05.2025

Sales Manager/Sales/Finance Manager

Motorcycle Maxx
08.2017 - 08.2023

Sales Floor Manager

Thiels Wheels Harley Davidson
04.2012 - 10.2017

Associate of Arts - Internet Marketing

Stark State College

Similar Profiles

CREATE PROFILE