Chad Lucas
Salem
Summary
Results-driven leader with a history of achieving profit increases through strategic team leadership and performance coaching. Passionate about fostering a collaborative team culture and leveraging business analytics and tools to cultivate lasting customer relationships.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Lead Supervisor Logistics
Coach
Woodburn
11.2025 - Current
- Oversaw inventory levels, inbound and outbound shipments, and reconciled discrepancies through consistent daily/weekly audits.
- Managed inventory operations and procedures, ensuring compliance with company standards to maintain operational integrity.
- Implement & improve processes for stock organization to enhance workflow efficiency.
- Trained team members on proper inventory management practices and safety protocols.
- Monitored and mentored staff performance, providing targeted coaching and feedback to enhance individual and team capabilities.
- Organized product displays according to company standards in order to attract customers.
Career break
Full time homeschool parent
01.2021 - 11.2025
- Managed full-time homeschooling, developing personalized curriculum to support children's educational growth.
General Store Manager
Coach
03.2019 - 01.2021
- Promoted to General Store Manager, effectively led team of 10 managers and 30+ employees for a store of $20-$25M annual revenue.
- Implemented and managed growth strategies across all business areas, achieving year-over-year increases in profits and KPIs through gap analysis, benchmarking, and talent management.
- Conducted monthly/quarterly/yearly reviews with team to set goals, provide feedback on performance/KPIs, redirect focus, provide ongoing development through strength based learning and provide resources for success.
- Conducted monthly/quarterly/yearly reviews with team to set goals, provide feedback on performance/KPIs, redirect focus, provide ongoing development through strength based learning and provide resources for success.
- Fostered positive team morale through recognition and team building, maintained open-door policy for candid feedback, and proactively addressed employee concerns and conflicts while providing workplace resources (employee relations, benefits, EAP & LOA programs).
- Partnered with Multi Managers/corporate HR partners to address complex performance issues. Conducted investigations, provided insight into individual performance, Recommended solutions. Compiled and delivered Corrective Action Notices and/or Terminations.
- Leverage Payroll Tracking System (PTS) & Workforce Management (WFM) tools to accurately forecast & track payroll spending, schedule appropriate coverage based on business trends.
- Built effective teams through mentorship, cross training, team building and continuous performance analysis.
- Implemented visual merchandising techniques to improve product visibility to enhance product displays., Implemented loss prevention measures to minimize theft and shrinkage., Interpreted performance data to optimize operational effectiveness to inform business decisions and optimize operational effectiveness.
Assistant Store Manager
Coach
12.2007 - 03.2019
- Assistant Store Manager, on a team of 10 managers and 30+ employees for a store of $20-$25M annual revenue.
- Provided continuous coaching and feedback to direct reports and peers. Conducted monthly, quarterly, and year-end reviews, identifying key successes and opportunities for improvement.
- Human Resources - effectively managing Full-Cycle recruitment for key positions. Worked with team leaders to identify talent gaps, implement onboarding and training programs, interview questions and processes. Maintained employee files (attendance, KPI & Behavioral Performance), compiled and delivered Corrective Action documents (warnings, finals, terminations).
- Managed full-cycle recruitment for key positions, collaborating with team leaders to identify talent gaps and implement onboarding programs.
- Managed payroll and scheduling processes to ensure accurate staff coverage. - Leveraged Payroll Flex Tools to forecast and manage payroll spending, utilized WFM tool to maximize employee coverage weekly/monthly. Identifying gaps in employment positions (PT/FT/MGR) and partnering with Hiring Managers to source candidates.
- Forecasted and managed payroll spending using Payroll Flex Tools, utilized WFM tool to optimize employee coverage, and partnered with hiring managers to address gaps in employment positions.
- Executed visual merchandising strategies to enhance product display effectiveness. - Analyzed weekly merchandise reports for all departments to identify areas of opportunity, implemented changes to product placements and monitored weekly/monthly for improvement. Develop floor plans for future products and manage visual team for seamless execution.
- Championed CRM tools to improve customer outreach, building strong relationships, monitoring customer satisfaction surveys & resolving complaints. Organized and hosted Private Shopping Events to attract new and current clients resulting in additional revenue.
Store Manager
Coach
04.2006 - 12.2007
Associate Manager
Coach
01.2005 - 12.2006
Assistant Manager
Kenneth Cole Productions
03.2004 - 04.2005
Floor Supervisor
Lucky Brand
08.2003 - 03.2004
Education
High School Diploma -
Tillamook High School
01-2001
Skills
- Customer relationship management
- Project management
- Talent development & coaching
- Team leadership
- Strong communication skills
- Strategic planning & influence
- Business analytics
- Market & performance analysis
- End-to-end recruiting
- Workforce optimization
- Inventory management
- Loss prevention
- Merchandising
Certification
HR as a Business Partner, LinkedIn
Timeline
Lead Supervisor Logistics
Coach
11.2025 - Current
Career break
Full time homeschool parent
01.2021 - 11.2025
General Store Manager
Coach
03.2019 - 01.2021
Assistant Store Manager
Coach
12.2007 - 03.2019
Store Manager
Coach
04.2006 - 12.2007
Associate Manager
Coach
01.2005 - 12.2006
Assistant Manager
Kenneth Cole Productions
03.2004 - 04.2005
Floor Supervisor
Lucky Brand
08.2003 - 03.2004
High School Diploma -
Tillamook High School