Chad Manford

- Collaborate with multiple insurance carriers to assess, inventory, and price personal property post-large loss incidents.

- Determine inclusion of loss contents in reports for replacement or cleaning, submitting estimates to insurance carriers.

- Negotiate with public adjusters and attorneys to reach mutually agreed-upon values.

- Provide compassionate customer service during natural disasters and catastrophes, supporting insured individuals through challenging times.

- Excel in remote coordination of activities and communications, maintaining excellent client relationships.

- Managed day-to-day store operations, including scheduling, training, and supervision of staff.

- Oversaw store profits and controlled expenses such as labor, inventory, and cash.

- Recruited, trained, and supervised team members to ensure exceptional customer service.

- Addressed and resolved customer complaints promptly and professionally.

- Implemented promotional strategies to maximize sales and profitability.

- Utilized superior written and organizational skills to manage multiple claims and meet critical deadlines.

- Assisted team members with complex claims and provided guidance during team huddles.

- Negotiated settlements with insured individuals, claimants, and attorneys within authorized limits.

- Reviewed title and power of attorney paperwork to facilitate vehicle transfer.

- Managed disposal of salvage vehicles through third-party contractors.

- Educated clients on the value of insurance coverage for their homes, vehicles, and other assets.

- Quoted and bound policies for home, auto, non-standard, flood, and recreational vehicles in 46 states.

- Maintained knowledge of industry trends, market conditions, and competitor data.

- Consistently met or exceeded personal and team sales quotas.

- Provided visible leadership and direction to dealers to maintain game standards and customer service.

- Supervised table games to ensure compliance with company and regulatory standards.

- Trained over 200 dealers for the opening of Hollywood Casino Columbus.

- Licensed by the Ohio Casino Control Commission.