Chad Maple

Work History

Hawthorne Suites

04.2021 - Current

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Used internal software to process reservations, check-ins and check-outs.
Collected room deposits, fees and payments.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Melting Pot

01.2020 - 12.2021

Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed alcohol awareness procedures for preventing excessive guest intoxication.

Ymca Of Dane County

03.2016 - 09.2020

Trained new staff on correct procedures, compliance requirements and performance strategies.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Collaborated with team members to handle guest requirements from check-in through check-out.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Cucos Mexican Restaurant

09.2015 - 01.2016

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Paisans

01.2014 - 01.2016

Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.