Chad Marcum
Newark,TX
Summary
Operations leader with extensive railroad experience, adept at managing high-impact service interruptions and enhancing network performance through strategic coordination. Analyzed operational data to provide actionable insights, improving service recovery and stakeholder communication across the organization. Currently pursuing a Bachelor of Science in General Business with a strong academic record.
Overview
14
14
years of professional experience
Work History
Manager, Service Interruptions
BNSF RAILWAY
09.2025 - Current
- Serve as the central coordination point for major service interruptions impacting network operations, equipment availability, and customer service performance.
- Delivered timely updates, recommendations, and operational insights to leaders, facilitating informed decision-making and enhancing service recovery efforts.
- Coordinate closely with vendors, contractors, and internal business partners to secure resources and support recovery efforts.
- Analyzed operational conditions, reported trends, and assessed resource requirements using Tableau, TSS, WF Hub, Microsoft Excel, and other internal reporting tools to inform strategic decisions.
- Identified recurring operational challenges and opportunities for process improvements, contributing to enhanced network performance and responsiveness.
- Balance multiple priorities in a fast-paced environment while maintaining clear communication with stakeholders across the organization.
Locomotive Engineer / Conductor
BNSF RAILWAY
01.2014 - 09.2025
- Acquired comprehensive knowledge of BNSF operating practices, network flows, asset utilization, and service execution to enhance operational effectiveness.
- Worked closely with dispatchers, yardmasters, trainmasters, and operating leadership to support safe and efficient freight movement.
- Utilized critical thinking and sound judgment to make real-time decisions while maintaining a strong focus on safety and service.
- Adapted quickly to changing priorities, operational demands, and service challenges in a dynamic operating environment.
- Established collaborative relationships across departments, providing insight into how operational decisions influence network performance, resource utilization, and costs.
Store Manager
ALDI
08.2013 - 01.2014
- Oversaw daily store operations, enhancing team performance, inventory control, and customer service.
- Analyzed business performance metrics to inform decisions that increased efficiency and elevated customer satisfaction.
- Facilitated employee development and accountability initiatives in a fast-paced retail environment.
General Manager
SONIC DRIVE-IN
11.2012 - 08.2013
- Led daily operations of a high-volume restaurant with approximately 25 direct reports.
- Managed staffing, scheduling, performance coaching, inventory, and customer service to ensure seamless operational execution.
- Monitored business performance and operational metrics to identify opportunities for efficiency and profitability.
- Developed and mentored team members to uphold high service and operational standards.
Education
Bachelor of Science - General Business
University of North Texas
Denton, TX12-2027
Skills
- Railroad Operations Expertise
- Budget support
- Financial analysis
- Data analysis
- Data-driven decisions
- Performance metrics
- Strategic planning
- Process Improvement
- Vendor management
- Microsoft Excel
- Tableau
- Microsoft Office Suite
- Reporting tools
- TSS
- WF Hub
- Cross-functional collaboration
- Stakeholder communication
Leadership Professional Involvement
- Sergeant-at-Arms, BNSF Toastmasters Express, Support the successful execution of chapter meetings and member engagement activities., Contribute to an environment focused on leadership development, public speaking, and communication excellence.
- TYE Safety Team Leader, Alliance Yard, 2024, Facilitated safety discussions and employee engagement initiatives focused on communication, accountability, and continuous improvement., Partnered with employees and leadership to promote a strong safety culture and operational excellence.
Accomplishments
- National Society of Leadership and Success
- Tau Sigma National Honor Society
Timeline
Manager, Service Interruptions
BNSF RAILWAY
09.2025 - Current
Locomotive Engineer / Conductor
BNSF RAILWAY
01.2014 - 09.2025
Store Manager
ALDI
08.2013 - 01.2014
General Manager
SONIC DRIVE-IN
11.2012 - 08.2013
Bachelor of Science - General Business
University of North Texas