Results-oriented Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Over 5 years of experience in loan processing and mortgages.
Overview
19
19
years of professional experience
Work History
Senior Loan Process
Element Home Loans
Hixson, TN
09.2018 - Current
Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Prepared documents for underwriting by verifying client income, credit reports, and other information.
Handled any conditions sent from underwriting departments.
Evaluated approvals against established bank and government lending standards.
Reviewed financial statements and contacted institutions and customers to clarify details.
Coordinated closing process with attorneys, title companies, and government clerks.
Provided quick turnaround times to maintain fast-past schedule.
Set up and completed loan submission packages.
Utilized loan origination software to process and track loan applications.
Developed and maintained relationships with customers and loan officers to establish smooth loan process.
Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
Field Engineer
UC Synergetics
Chattanooga, TN
08.2017 - 09.2018
Identified any key changes to project that could affect cost, completion date and customer relationship.
Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
Identified major issues that could arise and provided solutions for these problems.
Prepared documentation that would be used in requests for proposal.
Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
Provided review of design modifications and requests for clarification.
Handled all quality control checks the design.
Personal Lines Director
Capital Risk Management Group
Knoxville, TN
10.2010 - 09.2017
Perform all account transactions including applications, quotations, proposals, summaries, endorsements, certificates, binders, billing, follow-up and correspondence on assigned accounts
Recruited to the company to build an efficient personal lines department within the commercial organization resulting in over 2 million in premium sales within 5 years
Thrive in customer relations applied to sales and retention- close ratio of 75%, retention ration 80%
Meet renewal retention goals through strong negotiation and communication skills which involve onsite meetings with clients and decision makers
Guide clients to a proper insurance protection plans while maintaining a high sales quota-currently average 115% to goal
Survey policy coverage’s and identifies cross-selling and upgrading opportunities
Specialize in applying a strategy balance between client advocacy and carrier advocacy
Train and mentor inexperienced sales teams plus student interns
Maintain strong relationship with over 20+ insurance carriers in the state of Tennessee
Deep level of knowledge for coverage and endorsements within the personal lines industry
Engage in various underwriting and marketing projects to improve overall company results
Pass insurance exams and maintain state regulated test to provide clients with accurate direction in insurance plan recommendations
Work as team to be recognized as one of the top insurance offices in the market
Personal Lines Sales Representative
State Fram
Knoxville, TN
12.2004 - 10.2010
Educated clients on insurance policies and procedures.
Analyzed customer needs to provide customized insurance solutions.
Met with customers to provide information about available products and policies.
Calculated premiums and established payment methods for sales.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Generated leads through cold-calling, networking and other outreach methods.
Collected premiums on or before effective date of coverage.
Analyzed risk factors to recommend appropriate coverage levels.
Monitored customer feedback and identified areas of improvement.
Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd