Suzette McConnell
Pinckney
Summary
Accomplished Medical Assistant and Flight Attendant with a proven track record in patient care and emergency response. Excelled at Liberty Pediatrics by enhancing clinic efficiency and fostering patient trust through exceptional communication. Skilled in HIPAA compliance, vital sign monitoring, and customer service. Demonstrates a strong ability to manage medical emergencies, ensuring safety and compliance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant /Front Desk Medical Receptionist
Liberty Pediatrics
12.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Receptionist
IHA Urgent Care
10.2022 - 12.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Flight Attendant
Spirit Airlines Inc.
11.2015 - 01.2022
- Relayed updates and information to passengers after confirming key details with pilot.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Responded to passenger emergencies to provide first aid.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Flight Attendant
ExpressJet Airlines
03.2008 - 11.2015
- Relayed updates and information to passengers after confirming key details with pilot.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Responded to passenger emergencies to provide first aid.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Education
CCMA - Clinical Medical Assisting
Stepful
Detroit, MI10-2024
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Immunization administration
- Specimens collection and processing
- First aid
Certification
- Certified Medical Assistant (CMA)
Timeline
Medical Assistant /Front Desk Medical Receptionist
Liberty Pediatrics
12.2023 - Current
Medical Receptionist
IHA Urgent Care
10.2022 - 12.2023
Flight Attendant
Spirit Airlines Inc.
11.2015 - 01.2022
Flight Attendant
ExpressJet Airlines
03.2008 - 11.2015
CCMA - Clinical Medical Assisting
Stepful
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