Chad McMillan
Lakeland,FL
Summary
Dynamic Repair Technician with a proven track record at Geek Squad, excelling in equipment repair and customer service. Expert in software and hardware troubleshooting, I enhanced service reliability and customer satisfaction through quality assurance measures. Adept at optimizing workflows, I consistently improved turnaround times while maintaining meticulous records for future reference.
Experienced with server maintenance and management, ensuring reliable and efficient operations. Utilizes advanced troubleshooting techniques to resolve technical issues promptly. Track record of implementing security measures to protect data integrity and system stability.
Overview
5
5
years of professional experience
Work History
Repair Technician
Geek Squad - Best Buy
03.2024 - Current
- Diagnosed and repaired various electronic devices, ensuring high-quality service standards.
- Managed workflow of repair processes to optimize efficiency and turnaround time.
- Maintained accurate records of repairs, enhancing data integrity for future reference.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Inspected and tested, repaired and refurbished products for proper operation.
- Implemented quality assurance measures to enhance service reliability and customer satisfaction.
SQL Server Developer
Self-employeed
01.2023 - 06.2025
- Developed and optimized SQL queries to enhance database performance and efficiency.
- Created detailed documentation for database design, procedures, and technical specifications.
- Conducted data analysis to identify trends and anomalies, ensuring data integrity and accuracy.
- Improved overall server quality through rigorous bug tracking, testing, and resolution efforts.
Technical Support Representative
SimpliSafe
10.2020 - 01.2023
- Resolved customer inquiries regarding security system setup and functionality.
- Diagnosed technical issues using proprietary software and troubleshooting methods.
- Educated customers on product features and best practices for optimal security usage.
- Collaborated with engineering teams to escalate recurring technical problems effectively.
- Documented support interactions in CRM systems to ensure accurate records and follow-ups.
- Trained new team members on processes, tools, and customer service protocols.
- Assisted in developing training materials that streamlined onboarding procedures for new representatives.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
Google IT Fundamentals Certification - Information Technology
Coursera
Lakeland, FLSkills
- Customer service
- Mechanical skills
- Equipment Repair
- Software troubleshooting
- Hardware troubleshooting
Timeline
Repair Technician
Geek Squad - Best Buy
03.2024 - Current
SQL Server Developer
Self-employeed
01.2023 - 06.2025
Technical Support Representative
SimpliSafe
10.2020 - 01.2023
Google IT Fundamentals Certification - Information Technology
Coursera
Similar Profiles
Lenial DuffLenial Duff
Home Theater Installer at Geek Squad - Best BuyHome Theater Installer at Geek Squad - Best Buy
Abel R Leal JrAbel R Leal Jr
Appliance Repair Technician at Geek Squad - Best BuyAppliance Repair Technician at Geek Squad - Best Buy
Juan GarciaJuan Garcia
Consultation Agent at Geek Squad - Best BuyConsultation Agent at Geek Squad - Best Buy
Greg WagnerGreg Wagner
Security Dispatcher at AdventHealth Dade City HospitalSecurity Dispatcher at AdventHealth Dade City Hospital
Tracy SmackTracy Smack
Litigation Claims Supervisor at Gallagher Insurance CompanyLitigation Claims Supervisor at Gallagher Insurance Company