Chad McNaughton
Oklahoma City,OK
Summary
Tech-savvy, expert communicator with over 20 years of experience in technical customer service/support/marketing roles, with a focus on customer success/education and training/onboarding. Most recently contracted as a Community Strategist/Manager to help Tech brands improve awareness and community engagement.
VALUES:
- Communication & empathy
- Critical thinking & Problem-Solving
- Initiative and Drive
- Collaboration over competition ("Teamwork")
Overview
14
14
years of professional experience
Work History
Community Strategist/Manager (Contractor)
Spiceworks/Ziff Davis
09.2022 - 03.2024
- Brand strategy, awareness, engagement, and advocacy for B2B/B2C community of thousands
- Regular contributions to Community forums through posting and interacting with both vendors’ representatives and community members
- Long-term strategy/timeline planning for overall Community products
- Onboarding/sales enablement of current and upcoming Community products
- Multiple/ongoing research projects into traffic, activities, best practices, etc
- Creative & logistic planning for annual conference in Austin, TX
- Ongoing team development in content writing, brand awareness/interaction, best practices, etc
- Community Manager duties included working community support tickets, moderation, engagement, organizing/hosting events, etc.
Technical Community Manager
Automox, Inc
07.2021 - 04.2022
- Community Management: migration to and setup of new community platform (inSided) with some light frontend work (HTML) to customize a few things, online brand rep (Spiceworks, Reddit, etc.), general moderation of the community
- Digital Marketing: As the only one in Marketing with video editing skills, was often tasked with cutting together various content for the website
- This included recorded Q&A sessions, etc
- Competitive Intelligence: I ended up helping quite a bit with research, documentation, and some presentations
- Technical Marketing: as this was a previous role, often assisted with research, documentation, and more.
Technical Marketing Engineer
Untangle, Inc
02.2015 - 07.2021
- Technical Marketing, Sales enablement/training, as well as being the primary pre-sales contact for our channel customers/sales reps
- Pre-Sales: did majority of our online software demos/training, RFPs, technical resource for Sales team, pre- (and post-) sales support & troubleshooting
- Sales: former lead development/qualification, currently on-boarding channel partners/etc
- Marketing: producing/composing music, narrating/editing for various training videos, creating training processes/materials, hosting online webinars, content creation, social media management
- Helped establish customer service team & automated processes by working with multiple teams in multiple locations (Stevie 2018 Gold Award)
- Created Sales Engineering team to support customers throughout the pre/post sales process.
Field Support/Network Operations Center
Chesapeake Energy
05.2010 - 05.2014
- Overnight monitoring of field/network nodes/services (IT Operations Center)
- Monitoring/verifying numerous backups across various systems
- General/level 1-2 troubleshooting, escalations/alert monitoring
- Documentation, process creation, etc.
Education
High School Diploma -
Harrah High School
Harrah, OK05.1994
Some College (No Degree) - Communication/Sociology
University of Science And Arts of Oklahoma
ChickashaSkills
- Community Management/Strategy/Operations
- Music Composition/Production
- Audio/Video/Photo Editing
- Creative/Copy Writing/Editing
- Customer Service/Success/Advocacy
- Creative Thinking
- Brand strategy
- Relationship Building
- Generating Brand Awareness
- Interpersonal Skills
- Problem-Solving
- Client Relationship Management
- Content Strategy
- Written Communication
- Client Engagement
- Active Listening
- Leadership/Mentoring with Compassion
- Retail/POS/Floor sales
- Presenting/Hosting/Public Speaking
Accomplishments
- I most-highly value creativity, empathy, and humor - in all situations, both personal and professional
- I've had a lot of jobs as I've been working since 1990, and I've been good or great at all of them
- I deal with some anxiety like most of us, but I keep my disposition even - especially at work - regardless of how life is treating me
- I'm a working musician & play all the instruments. I'm currently in a great band with my great friends of 25yrs, as well occasionally composing music for film/ads/video games/etc., and I even released a solo album last year as The Hassle®
- In tricky situations/when issues come up, I'vebeen described as an extremely creative, critical-thinking problem solver
Timeline
Community Strategist/Manager (Contractor)
Spiceworks/Ziff Davis
09.2022 - 03.2024
Technical Community Manager
Automox, Inc
07.2021 - 04.2022
Technical Marketing Engineer
Untangle, Inc
02.2015 - 07.2021
Field Support/Network Operations Center
Chesapeake Energy
05.2010 - 05.2014
High School Diploma -
Harrah High School
Some College (No Degree) - Communication/Sociology
University of Science And Arts of Oklahoma
Similar Profiles
Shruti UmatheShruti Umathe
Senior Associate, Content Operations at SPICEWORKS ZIFF DAVISSenior Associate, Content Operations at SPICEWORKS ZIFF DAVIS
Jill RodrigoJill Rodrigo
SENIOR CLIENT SUCCESS MANAGER at SPICEWORKS ZIFF DAVISSENIOR CLIENT SUCCESS MANAGER at SPICEWORKS ZIFF DAVIS
George DeLahozGeorge DeLahoz
Enterprise Client Success Manager at Spiceworks Ziff DavisEnterprise Client Success Manager at Spiceworks Ziff Davis
Sarah EmersonSarah Emerson
Client Success Manager at Spiceworks Ziff DavisClient Success Manager at Spiceworks Ziff Davis
Kaylynn NormandKaylynn Normand
Phlebotomist-PSR II at Diagnostic Laboratories of OklahomaPhlebotomist-PSR II at Diagnostic Laboratories of Oklahoma