CHAD M. DEXTRAZE
WICHITA FALLS,TX
Summary
Results-oriented professional with a strong background in customer service, management, and organizational skills. Seeking a position to leverage expertise in enhancing customer satisfaction. Committed to delivering exceptional service and building strong client relationships. Adept at problem-solving and collaborating with cross-functional teams to achieve business objectives.
Overview
13
13
years of professional experience
Work History
Uber Partner
Self-employed
09.2019 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Facilities Maintenance Technician
82nd FSS/NAF (Sheppard Airforce Base}
09.2017 - 09.2019
- The purpose of FSS/NAF is to provide housing for active duty military personnel, enlisted members on Permanent Change of Station (PCS) or Temporary Duty (TDY) assignments to Sheppard AFB, and their dependents (when PCS). It also accommodates international student officers and enlisted members, retired military personnel, and eligible civilian personnel visiting or on TDY at Sheppard AFB.
- Conducts minor construction and repairs on existing structures using standard measurements, specifications, instructions, and basic shop mathematics.
- Supported operational efficiency by coordinating closely with other departments on maintenance schedules and needs.
- Maintained accurate records of all maintenance activities, ensuring proper documentation for facility management review.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Interprets specifications, such as work orders with understood blueprints and technical instructions to plan and lay out work.
- Provided exceptional customer service while responding to work orders, resolving issues in a timely manner.
- Fostered a positive work environment through teamwork, collaboration, and maintaining an organized workspace.
- Carried out building updates such as painting interior and exterior surfaces, replacing fixtures, and performing scheduled electrical, plumbing, and HVAC maintenance.
- Responsible for maintaining and servicing gasoline-powered equipment to ensure it is in good mechanical and safe operating condition. Extended equipment lifespan through regular lubrication, calibration, and part replacement as needed.
- Adapted quickly to changing priorities and workloads, effectively managing time and resources to complete tasks on schedule.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Contributed to cost savings initiatives through efficient use of materials and resources during repairs or installations.
- Streamlined inventory management by organizing tools, parts, and supplies for easy access during maintenance tasks.
Sales/Warehouse Operator
Randstad Manufacturing and Logistics (Lennox Air & Heat)
05.2017 - 07.2017
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted sales representatives by completing customer purchases and orders in person.
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
Assistant Warehouse Manager
Chief Supply
05.2016 - 05.2017
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
- Collaborated closely with Sales and Customer Service teams to address any order discrepancies or issues promptly, maintaining a high level of customer satisfaction.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
Package Handler
UPS
12.2015 - 05.2016
- Performed physical work in a fast-paced environment, involving constant lifting, lowering, and moving packages weighing up to 70 lbs.
- I scanned orders and entered data into computerized inventory control systems.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assisted in troubleshooting complex mechanical issues related to conveyor belts, resulting in reduced downtime and increased operational efficiency.
Crew Member
Spherion Staffing
04.2012 - 11.2015
- I worked various temporary jobs as a crew member for Spherion, primarily completing assignments until their conclusion.
- S5 Manufacturing (CNC Engineer)-Produced machined parts by programming, setting up, and operating a computer numerical control (CNC) machine; maintained quality and safety standards; kept records; maintained equipment and supplies.
- NOV Fiberglass Systems; (QC)-Inspected, tested, and measured materials, products, and installations to specifications; marked fiberglass piping and fixtures with grade and acceptance/rejection status; documented, filed, and maintained proper inspection records and quality assurance documents; maintained accurate inventory records and schedules. (Shipping)-I unloaded, picked, staged, and loaded products for shipping. I operated powered lift trucks, floor sweepers, pallet jacks, and forklifts safely, maintaining a 0% incident rate. I used a propane forklift to load trailers at the warehouse and assembled product containers and crates. I also loaded flatbeds using both a forklift and a hand truck.
- Howmet (X-Ray Film Tech)-Operates X-ray and film processing equipment, developing film to interpret and evaluate for acceptance or rejection.
- Cryovac (Bag Specialist)- stacks of Styrofoam trays from a punching machine into a bagging machine and operating an end-seal bag machine.
Education
HS DIPLOMA - Marketing and Management Program
JOHN HIRSCHI HIGH/IB MAGNET SCHOOL
Wichita Falls, TX05.2005
Skills
- Flexibility
- Cleanliness
- Situational awareness
- Mechanical maintenance
- HVAC systems
- Power tool operation
- Plumbing repairs
- Electrical troubleshooting
- Lighting systems
- Welding
- Shipping and receiving
- Packaging and labeling
- Forklift operation
- Warehouse safety
- Safety compliance
- Inventory tracking
- Problem-solving
- Attention to detail
- Heavy lifting
- Team collaboration
- Adaptable to change
- Package unloading
- Workplace safety
- Warehouse operations
- Load planning
- Precision machining
- Training and mentoring
- Machine maintenance
- Machine setup
- CNC programming
- Computer-aided design
- CNC mill programming
- Blueprints reading
- Records management
- Quality control
- Product inspection
- Visual inspections
Key Qualifications
- Ability to organize, prioritize, and work under extreme work pressure with heavy workloads and deadlines
- Strong verbal and personal communication skills
- Skilled in critical thinking and decision making
- Self-motivated, initiative, maintains a high level of energy
- Accuracy and attention to detail
- Tolerant, flexible, and easily adjusts to different situations
- Problem analysis, use of judgement and ability to solve problems efficiently
Timeline
Uber Partner
Self-employed
09.2019 - Current
Facilities Maintenance Technician
82nd FSS/NAF (Sheppard Airforce Base}
09.2017 - 09.2019
Sales/Warehouse Operator
Randstad Manufacturing and Logistics (Lennox Air & Heat)
05.2017 - 07.2017
Assistant Warehouse Manager
Chief Supply
05.2016 - 05.2017
Package Handler
UPS
12.2015 - 05.2016
Crew Member
Spherion Staffing
04.2012 - 11.2015
HS DIPLOMA - Marketing and Management Program
JOHN HIRSCHI HIGH/IB MAGNET SCHOOL
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