Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Chad Meadows

Dickinson,TX

Summary

Results-oriented and customer-focused professional with substantial experience leading several areas of operations administration and sales and revenue growth across diverse corporate sectors. Proven ability to optimize productivity, allocate tasks/resources, coordinate intricate schedules, regulate financial operations, and prioritize and manage simultaneous tasks. Well-versed in initiating marketing campaigns, forecasting results, and presenting business performance metrics and KPIs. Strategic leader; deft at building and leading high-performing teams, formulating and implementing strategic action plans, identifying growth opportunities, and resolving complex problems. Articulate communicator; adept at promoting cross-functional collaborations, cooperating with C-Suite executives, and fostering long-term professional relationships with key stakeholders at all levels.

Overview

17
17
years of professional experience

Work History

Associate Agent

Redfin
12.2023 - Current
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Established strong customer relationships, building recommendations and loyalty.
  • Organized successful open houses that attracted potential buyers and generated interest in listed properties.
  • Coordinated appointments to show buyers prospective homes.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Strengthened client relationships by providing exceptional customer service and addressing concerns promptly.
  • Developed extensive knowledge of local zoning regulations and building codes, helping clients avoid potential pitfalls during property selection.

Realtor

Independent Contractor
06.2022 - 12.2023
  • Advised clients on selling, buying, and renting residential properties
  • Generated leads, counseled clients about market trends, and presented properties to potential buyers
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout entire transaction process.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Conducted comprehensive market analysis to identify opportunities for investors.

Senior Lead Agent

Redfin
12.2020 - 06.2022
  • Mentored and guided new hires, instructed industry best practices, and taught contracts and title classes
  • Assisted clients through negotiation processes to obtain top dollar for properties while selling.
  • Managed team of agents, providing guidance and support to achieve performance goals.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Implemented new training programs aimed at improving agent skills and knowledge, resulting in improved performance metrics.

Realtor

Independent Contractor
04.2011 - 12.2020
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Communicated with clients to understand property needs and preferences.
  • Advised and informed prospective clients on current market activities and conditions.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Presented purchase offers to sellers for consideration.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.

Agent Aspirant

State Farm
05.2019 - 09.2019
  • Integral part of agent aspirant program, eligible to establish independent agency
  • Marketed and sold insurance policies through cold calling and participating in community events.
  • Collaborated with underwriters to develop tailored insurance solutions for clients while managing risk exposure for the company.
  • Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

General Manager

America's Best Contacts and Eyeglasses
12.2016 - 03.2019
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented robust customer service protocols to significantly improve customer service metrics while achieving highest levels of NPS scores year over year which were rolled out to the entire company.
  • Managed budget implementations, employee evaluations, and contract details.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Solutions Specialist

Verizon Wireless
12.2013 - 12.2016
  • Diagnosed and troubleshot hardware, software and network issues.
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Communicated complex technical concepts effectively to customers, fostering understanding and buy-in.
  • Championed a culture of continuous learning, encouraging team members to seek out new skills and knowledge for personal and professional growth.
  • Increased productivity by collaborating with management to develop process improvements.
  • Leveraged industry expertise to anticipate future trends and proactively develop innovative solutions for market demands.
  • Conducted troubleshooting and diagnostic procedures on customer devices.

Optical Manager

Vision Max
05.2011 - 12.2013
  • Coordinated staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patients.
  • Optimized store layout for improved visual merchandising, leading to increased foot traffic and higher sales conversion rates.
  • Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
  • Proactively addressed any health or safety concerns within optical department, maintaining clean and safe environment for both staff and patients.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
  • Supported practice growth through participation in local community events such as health fairs or vision screenings.
  • Enhanced patient experience by offering comprehensive frame styling consultations tailored to individual needs and preferences.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
  • Collaborated with vendors to negotiate favorable pricing on frame purchases, maximizing profit margins without sacrificing product quality or selection.
  • Implemented loss prevention strategies, significantly reducing instances of theft or damage in optical department.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Maintained up-to-date knowledge of industry trends and advancements in eyewear technology.

Lab Manager

LensCrafters
07.2007 - 04.2011
  • Improved lab efficiency by implementing automated processes and equipment upgrades.
  • Enhanced laboratory safety protocols, resulting in reduced workplace accidents and injuries.
  • Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
  • Trained and supervised a team of technicians, fostering an environment of collaboration and continuous improvement.
  • Coordinated departmental budgets and resource allocation, optimizing lab operations while minimizing expenditures.
  • Conducted regular performance reviews for staff members, providing constructive feedback to support professional growth opportunities.
  • Facilitated collaborative problem-solving sessions among team members to address complex challenges effectively.
  • Implemented preventive maintenance programs for critical equipment, extending service life while reducing downtime due to repairs or malfunctions.
  • Ensured high levels of customer satisfaction by addressing concerns promptly, maintaining open communication channels with clients throughout project lifecycles.
  • Analyzed laboratory performance metrics regularly to identify areas requiring process improvements or additional training for staff members.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Interviewed, hired and trained lab technicians to perform experiments and analyze results.
  • Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
  • Trained staff, scheduled work hours and assigned projects for 15-person work group.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Bachelor of Science - Communication

Lamar University
Beaumont, TX
12.1999

Fluor Craft Training
Pasadena, TX
03.2020

Skills

  • MS Office Suite – Word, Excel, PowerPoint, Outlook
  • Customer Retention
  • Employee Development
  • Process Improvements
  • P&L Management
  • Analytical and Logical Thinking
  • Attention to Detail
  • Customer service abilities
  • Public Speaking
  • Exceptional interpersonal communication
  • Revenue Growth
  • Training and coaching

Timeline

Associate Agent

Redfin
12.2023 - Current

Realtor

Independent Contractor
06.2022 - 12.2023

Senior Lead Agent

Redfin
12.2020 - 06.2022

Agent Aspirant

State Farm
05.2019 - 09.2019

General Manager

America's Best Contacts and Eyeglasses
12.2016 - 03.2019

Solutions Specialist

Verizon Wireless
12.2013 - 12.2016

Optical Manager

Vision Max
05.2011 - 12.2013

Realtor

Independent Contractor
04.2011 - 12.2020

Lab Manager

LensCrafters
07.2007 - 04.2011

Bachelor of Science - Communication

Lamar University

Fluor Craft Training

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Chad Meadows