Summary
Overview
Work History
Education
Skills
References
Timeline
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Chad Miller

WESTERVILLE,Ohio

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented and successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Enthusiastic individual with business acumen and willingness to take on challenging roles. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Shift Lead

Pastimes Pub & Grill
New Albany, OH
11.2021 - Current
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Ensured that all safety protocols were followed at all times.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Identified opportunities for operational improvements and communicated them to management.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Implemented company policies consistently across all shifts.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Delegated tasks to employees and monitored activities and task completion.
  • Upheld company standards and compliance requirements for operations.
  • Reinforced rules to promote superior employee performance.

Education

GED -

West Central
Marysville, OH
02-2011

Skills

  • Team Leadership
  • Diplomatic and Fair
  • Interpersonal Relations
  • Staff Training and Development
  • Motivational Leadership
  • Team motivation
  • Conflict Resolution
  • Performance Improvement
  • Operations Monitoring

References

References available upon request.

Timeline

Shift Lead

Pastimes Pub & Grill
11.2021 - Current

GED -

West Central
Chad Miller