CHAD MILLER
Upper Sandusky
Summary
Sales and operations professional with 12 years of experience in digital and print marketing, project management, and account management.
Knowledgeable Plant Manager. Leveraged extensive experience in planning and coordinating diverse activities to enhance participant engagement and satisfaction. Demonstrated leadership and organizational skills in managing teams and executing events seamlessly.
Results-driven professional with strong background in event planning and team leadership. Proven ability to design and implement engaging activities that meet organizational goals. Highly reliable, adaptable to changing needs, and excellent at fostering collaborative team environment.
Overview
30
30
years of professional experience
Work History
Major Accounts/Special Activities Manager
Rollins Inc
Columbus, OH
04.2021 - Current
- Interviewed and hired certified personnel to complete jobs accordingly. Trained new hires on established protocols and procedures, both government regulated and internal quality control standards.
- Responsible for maintaining profit and loss reporting and any corrective actions needing to be implemented to increase profitability.
- Established standard operating procedures and paperwork to streamline data entry and work order completion.
- Coordinated work flow and logistics scheduling to ensure timelines were met and customer satisfaction upheld.
- Managed budgets and inventory of items needed to perform set tasks in timely manner
- Led meeting between sales and operations to ensure correct operating procedures were followed
- Led strategic planning sessions to align activities with organizational goals and community needs.
Account Executive
Rentokil NA
Reading, PA
01.2015 - 10.2018
- Increased client engagement by fostering relationships with clients. Educated commercial clients about the company's unique advantages that distinguish it from industry competitors.
- Achieved seamless sales and operations execution from first client interaction to product and service rollout. Followed up with clients to confirm that initial service launch not only met but exceeded their expectations, and that ongoing services consistently delivered satisfaction.
- Facilitated ongoing client engagement via scheduled meetings to evaluate and resolve emerging challenges.
- Evaluated and maintained budgetary allocations and inventory levels for all active and projected projects.
- Delivered training sessions to ensure staff compliance with licensing and certification requirements.
Technical Account Manager
MT Business Technologies
Mansfield, OH
09.2013 - 12.2016
- Managed client relationships, ensuring alignment with technical requirements and product offerings.
- Collaborated with cross-functional teams to resolve technical issues and streamline processes.
- Developed strategic account plans to drive growth and maximize revenue opportunities.
- Provided training and support for customers, improving product utilization and engagement.
- Acted as a liaison between clients and internal teams, facilitating communication on project status.
- Monitored account performance metrics, recommending adjustments to strategies for optimal outcomes.
- Conducted market research to identify new business opportunities and assess competitor strategies.
- Implemented customer feedback systems to enhance product offerings and address areas for improvement proactively.
- Led initiatives that improved team performance, resulting in increased sales efficiency and higher conversion rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Technical Account Manager
Ball, Bounce, and Sport Inc
Ashland, Ohio
06.2010 - 07.2013
- Cultivated and sustained strategic partnerships with new industries lacking prior experience. Leveraged technical knowledge to advise clients on optimal material design for specific applications. Developed pricing frameworks and outlined annual usage restrictions considering mold counts.
- Achieved consistent profitability by conducting monthly reviews of financial performance. Enhanced profit margins through strategic negotiations on costs and pricing adjustments.
- Facilitated successful customer collaboration across all project stages, enhancing satisfaction and project alignment. Achieved high-quality standards in mold design and sampling through meticulous oversight and stakeholder collaboration. Resolved quality and delivery issues promptly, maintaining strong client relationships.
- Executed strategic solutions aimed at improving customer satisfaction and increasing operational efficiency.
- Analyzed market trends and developed targeted account plans to stimulate growth and capitalize on revenue opportunities.
Director of Operations/Vice President
North Coast Customer Molding INC
Carey, Ohio
09.1996 - 06.2010
- Spearheaded development of an integrated advertising campaign across diverse media channels.
- Developed an outside sales organization to enhance market reach. Oversaw recruitment processes for personnel and established compensation frameworks. Defined target markets, produced sales literature, and guided the sales team towards success.
- Achieved seamless sale of North Coast Custom Molding Inc. Facilitated smooth transition for customers and staff to new ownership.
- Analyzed and improved operational strategies to boost productivity while lowering costs.
- Designed and deployed comprehensive strategies to support overarching business goals.
- Defined and implemented key performance indicators to enhance operational success.
- Coordinated supply chain management, optimizing inventory levels and supplier relationships.
- Fostered a culture of continuous improvement through training and mentorship programs.
- Analyzed operational data to identify trends and inform strategic decision-making.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Education
Associate of Science -
The Ohio State University
06.1995
Skills
- Staff training and development
- Talent acquisition
- Creative direction
- Performance analysis
- Technical production
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Websites
Timeline
Major Accounts/Special Activities Manager
Rollins Inc
04.2021 - Current
Account Executive
Rentokil NA
01.2015 - 10.2018
Technical Account Manager
MT Business Technologies
09.2013 - 12.2016
Technical Account Manager
Ball, Bounce, and Sport Inc
06.2010 - 07.2013
Director of Operations/Vice President
North Coast Customer Molding INC
09.1996 - 06.2010
Associate of Science -
The Ohio State University