CHAD MORGAN
Lansing,Michigan
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
I am a cultivator and change agent who loves to dive in full force, manage, develop, and reinforce systems that encourage company success corporately to translate into profitability and high customer satisfaction.
Proven business manager with over 11 years of progressive experience in process improvement, operational management, training, development, and client relations. Versed in utilizing technology to advance organizational objectives and streamline systems to increase workflow capabilities, profit, and customer experience.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
6
6
Certificates
Work History
Account and Marketing Manager
Correctional Recovery
Lansing, Michigan
01.2020 - Current
- Managed client account relationships for 20 county jails that produced $4,000,000 in savings for clients and $1,480,000 in revenue for Correctional Recovery
- Revitalized branding with new website, marketing collateral, and social media identity.
- Developed and integrated new full sales process and system into Zoho One Client Relationship Management CRM Suite
- Recruited new software development team that is more qualified with deep knowledge in this vertical that operates within agile project management life cycle resulting in over $60,000 per year in savings.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Organized events and product presentations related to national conferences and conventions.
Sales and Small Business Representative
Sprint
Lansing, Michigan
08.2019 - 01.2020
- Build proficiency related to serving and selling to customers while helping customers through shopping journeys, whether online, through customer care, or in-store, and exploring individual needs and providing hands-on demonstrations of different available technologies.
- Side-by-side selling to find personalized solutions beyond bare-bones device and service plans that keep customers connected to people and lifestyle they love, including anything from unique accessories to up-and-coming Internet of Things (IoT) devices
- Promoted to “Small Business Representative,” and was responsible for education on our exclusive business services and offerings.
- Received rising star award
- Received top 10% award
STORE MANAGER
Mobile LinkWireless - Authorized Retailer Cricket Wireless
Okemos, MI
03.2019 - 08.2019
- Achieve all sales and profit goals
- Direct responsibility of all store operations
- Adhere to store budgets
- Recruit, hire, coach, and develop retail staff
- Conduct employee meetings in addition to weekly/monthly employee reviews
- Proactively analyze business needs, identify opportunities, and create/execute improvement plans
- Promote positive customer experience through modeling great customer service and handling escalations promptly
- Demonstrate solid technical competence for all products and services sold
- Engage in and lead community activities inside and outside of store to support business goals
- Attend and participate in local meetings and sales events
STORE MANAGER
Axcess Financial
Hastings, Michigan
12.2017 - 10.2018
- Primary responsibility for site operations, sales, and leadership of Customer Service for payday loans for Check ‘n Go.
- Serve as subject-matter expert in operations, policies and provided leadership to store associates.
- Recruit, interview, oversee workflow, and train customer service representatives.
- Coordinate and maintain store staff schedules.
- Service and educate customers on product portfolio and accurately process loans and transactions per company policy.
- Place outgoing customer courtesy and collection calls per federal regulations and store operating procedures.
- Balance individual batch receipts with store sales reports at end of day and help resolve over/shorts as warranted.
- Assist in execution of all company marketing plans and programs with excellent performance and within established deadlines.
- Responsible for compliance with Company/State policy and procedures, including federal regulation where applicable.
- Produced highest utilization rate of region on our prepaid MasterCard program via our partnership with NetSpend.
- Established business-to-business referral partnerships for check cashing with Walmart, Kmart, Family Fare, and tax preparers like H&R Block
- Awarded and recognition for overall performance of period 4 for being in top 10% overall in Michigan.
B2B TERRITORY ACCOUNT MANAGER
Tradesmen International
Lansing, Michigan
02.2016 - 12.2017
- Responsible for establishing and maintaining C-level and owner relationships within 20 city territory for staffing in construction and manufacturing industries.
- Manage and coordinate work for over 50 skilled professionals in US construction projects and warehouses.
- Placed skillets of carpenters, welders, electricians, millwrights, concrete finishers, HVAC, CNC operators, painters, plumbers, and general laborers.
- Fully responsible for new business development and organic growth by providing a consultative approach seeking to increase our customer's bottom line.
- Act as internal and external liaison to both clients locally and nationally within our sales team to coordinate placement efforts for over 50 skilled professionals.
- Produce lead generation through business-to-business territory with networking, community involvement, and corporate partnerships.
- Within first 90 days, exceeded revenue target by 16.65%.
- Reestablished 4 new corporate clients within first 6 months.
- Consistently achieve top gross margins above corporate national average by 5%.
ASSISTANT STORE MANAGER & PROJECT FLOORING INSTALLATION MANAGER
Lumber Liquidators
Lansing, Michigan
07.2014 - 12.2016
- Responsible for day-to-day operations and flooring installation division of multimillion-dollar store under Store Manager’s general direction.
- Accountable for all functional areas of store, including driving sales, overall store financial performance, execution of company initiatives, staffing, supervision, inventory control inspections and compliance. Also managing sales and reports in CRM system (SAP).
- Assisted in recruiting, hiring, and developing outstanding sales and service-focused staff and coaching associates to accomplish all goals.
- Resolve customer service issues, both business-to-consumer and business-to-business complaints to customer’s satisfaction.
- Store results generated sales totaling $3,500,000 ranked region within top 5 stores.
- Recognized as number #1 Sales Manager throughout 14 locations.
- Appointed as flooring installation manager and produced 50K monthly in additional revenue.
- Forklift Certified, Managed Inventory, Shrinkage, Pulling Orders, Shipping and Receiving, Loading and Unloading.
MARKETING MANAGER
JR. Neely Home Improvements
Lansing, Michigan
01.2012 - 01.2014
- Direct managerial oversight of regional outside sales team consisting of 15 sales representatives and 2 leads covering a10 city territory.
- Responsible for producing first-line customer engagement and converting results into sales.
- Developed recruiting and training materials, along with sale strategies for entire team.
- Assisted ongoing sourcing, recruiting, and selection of sales representatives.
- Analyze individual and team sales metrics to determine focus areas of training for individuals, subsets, and entire sales team.
- Develop and deliver specific training to increase effectiveness within identified areas or improvement, including close rate.
- Developed and implemented sales training for daily sales meetings and sales contests to focus on specified deliverables.
- Partnered with installation manager, internal operations manager, and IT on identifying areas of improvement within sales support process.
- Created new pay structure that retained good sales staff.
- 1.2 Million in sales exceeding the goal.
IT MANAGER
Reap Technologies
Lansing, Michigan
01.2010 - 01.2012
- Responsible for management, strategy, and execution of IT infrastructure for "The Inspirational Center" organization.
- Oversight of technical projects in alignment with organizational goals and directed effective delivery of networks, development, and disaster recovery systems.
- Worked with information from leadership to find solutions to manage business activities.
- Supervised team of technical staff while working closely with management, external vendors, and advisors.
- Researched and recommended new products.
- Lead efforts to improve IT processes anticipating future network and technology growth while implementing proactive solutions to satisfy organization’s current needs.
- Oversaw all IT-related purchasing and budget usage.
- Provided B2B and B2C services to private sector relating to technology and consulting.
- Guided organizational technology strategy and roadmaps.
Education
Certificate IT Professional - Information Technology
01.2009 - 11.2009
Skills
Relationship building and management
undefinedAffiliations
Uplift Our Youth Foundation - Marketing/ Technology Committee Chair
Uplift Our Youth Foundation empowers youth to achieve success and live healthy, productive lives. We provide funding to smaller and underfunded non-profit organizations and programs that directly impact youth in Ingham, Eaton, and Clinton counties. We provide grants and sponsorship to causes, organizations, and programs that have a primary focus on youth achievement and success with an emphasis on serving “at-promise” youth, diversity inclusion, education, culture, employment, and life skills management. As the Marketing / Technology Chair, I am responsible for managing the social media pages, web development, graphic design, phone systems, google apps for business platforms, and anything else directly tied to marketing and technology.
Certification
Simplilearn -Mastering SEO, Content Marketing, PPC, and Digital Analytics
Timeline
Account and Marketing Manager - Correctional Recovery
01.2020 - Current
Sales and Small Business Representative - Sprint
08.2019 - 01.2020
STORE MANAGER - Mobile LinkWireless - Authorized Retailer Cricket Wireless
03.2019 - 08.2019
STORE MANAGER - Axcess Financial
12.2017 - 10.2018
B2B TERRITORY ACCOUNT MANAGER - Tradesmen International
02.2016 - 12.2017
ASSISTANT STORE MANAGER & PROJECT FLOORING INSTALLATION MANAGER - Lumber Liquidators
07.2014 - 12.2016
MARKETING MANAGER - JR. Neely Home Improvements
01.2012 - 01.2014
IT MANAGER - Reap Technologies
01.2010 - 01.2012
Career Quest Learning Center - Certificate IT Professional, Information Technology
01.2009 - 11.2009
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