Summary
Overview
Work History
Education
Skills
Timeline

Chad Mullen

Granbury,TX

Summary

Accomplished Product Specialst / NETA III with a proven track record at Vacuum Interrupters Inc., enhancing customer satisfaction and sales through technical support and effective training. Skilled in electrical testing methods and strategic planning, I excel in delivering results through exceptional service and safety practices. as a professional in my postition, I strive for improvements and positive customer relationships.

Overview

14
14
years of professional experience

Work History

Product Specialist

Vacuum Interrupters Inc.
10.2022 - Current
  • Provided technical support to sales teams, enabling them to better communicate product benefits and features to customers.
  • Enhanced customer satisfaction by addressing and resolving reported product issues in a timely manner.
  • Support information and delivered presentations to boost sales.
  • Coordinated closely with marketing teams to develop effective promotional materials showcasing key product features.
  • Provided hands on training courses for test equipment.

Field Service Technician

Saber Power Services
05.2020 - 10.2022
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.

Field Service Technician

Shermco
11.2010 - 05.2020
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.

Education

Associate of Applied Science - Electrical Power And Control

TSTC, Waco, TX
03.2009

Skills

  • NETA III
  • IR Certified
  • Electrical outage coordinator
  • Diverse in electrical testing methods for different applications
  • Understanding of electrical systems and safety
  • Technical Presentations / and video presentations
  • Personnel Utilization Improvement
  • Strategic Planning

Timeline

Product Specialist - Vacuum Interrupters Inc.
10.2022 - Current
Field Service Technician - Saber Power Services
05.2020 - 10.2022
Field Service Technician - Shermco
11.2010 - 05.2020
TSTC - Associate of Applied Science, Electrical Power And Control

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Chad Mullen