Chad Murray
Abingdon,VA
Summary
Dynamic professional with a proven track record in boosting sales and customer loyalty at Blue Ridge Beverage Company. Skilled in cross-selling techniques and maintaining positive customer relationships, consistently exceeding sales goals. Demonstrates strong route planning abilities and team support, enhancing operational efficiency and client satisfaction.
Overview
27
27
years of professional experience
Work History
Route Sales Representative
Blue Ridge Beverage Company
06.2022 - Current
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Maximized sales through effective territory management and strategic route planning.
- Displayed products properly at customer sites and according to company specifications and policies.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
Job Coach
RSVP
04.2020 - 06.2022
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
Customer Service Representative
United States Postal Service, USPS
04.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Recruiter
United States Marine Corps
05.1998 - 05.2006
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Studied job descriptions and qualifications to determine applicant requirements.
- Operated and maintained applicant tracking and candidate management systems.
Education
Business Administration
Liberty University
Lynchburg, VA06.2010
Skills
- Sales goals
- Stock rotation
- Customer retention
- Leads prospecting
- Team support
- Route planning
- Product displays
- Product promotion
- Sales presentations
- Cross-selling techniques
Timeline
Route Sales Representative
Blue Ridge Beverage Company
06.2022 - Current
Job Coach
RSVP
04.2020 - 06.2022
Customer Service Representative
United States Postal Service, USPS
04.2019 - 05.2021
Recruiter
United States Marine Corps
05.1998 - 05.2006
Business Administration
Liberty University
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