Chad Nelson
Fenton,MI
Summary
With a proven track record at Walmart, I've excelled in elevating customer satisfaction through expert product knowledge and exceptional service. My leadership as an Assistant Direct Support Professional Supervisor highlighted my ability to enhance team efficiency and client contentment. Skilled in display maintenance and interpersonal communication, I consistently achieve and surpass sales and service goals.
Overview
24
24
years of professional experience
Work History
Electronics Sales Associate
Walmart
02.2019 - Current
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
Assistant Direct Support Professional Supervisor
Innovative Lifestyles
01.2010 - 02.2019
- Strengthened relationships between clients, families, and team members by fostering open communication channels and addressing concerns promptly.
- Improved staff efficiency through effective communication, training, and performance evaluations.
- Identified areas requiring process improvements within the facility enforcing corrective measures resulting in enhanced performance.
- Increased client satisfaction through personalized attention, active listening, and empathetic care.
- Maintained a safe environment for clients by adhering to safety protocols and conducting regular risk assessments.
Lead Cashier
Kroger
03.2001 - 01.2010
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
No Degree - Business Management
Lansing Community College
Lansing, MISkills
- Display maintenance
- Customer service
- Product knowledge expertise
Timeline
Electronics Sales Associate
Walmart
02.2019 - Current
Assistant Direct Support Professional Supervisor
Innovative Lifestyles
01.2010 - 02.2019
Lead Cashier
Kroger
03.2001 - 01.2010
No Degree - Business Management
Lansing Community College
Similar Profiles
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Giovonni MoralesGiovonni Morales
Grocrey Associate at WalmartGrocrey Associate at Walmart
Rashaad FosterRashaad Foster
Stocker at WalmartStocker at Walmart
Jewell FalknerJewell Falkner
RN at Hurley Medical Center, Flint, MIRN at Hurley Medical Center, Flint, MI