Chad Noack

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Solved challenging travel issues promptly to minimize disruptions and maintain positive customer relationships.
• Handled customer inquiries professionally through phone calls and emails.
• Answering a high volume of calls from potential customers in order to respond to any questions they have and explain all of the benefits they receive from booking with us instead of our competitors or independently.
• Closing sales and working with both our clients and travel partners to make sure that everyone’s needs are met ensuring an enjoyable experience.
• Creating a relationship with our clients to ensure they continue to book with us and gain repeat and referral business.
• Advocating on behalf of the client to ensure they receive everything that they are entitled to, or if in the event they had a bad experience, ensure that it is rectified.

• Managing 600+ customers (commercial and residential accounts).
• Communicating with multiple customers on a daily basis.
• Responding to and resolving customer issues.
• Coordinating with multiple property managers, Property Owner Associations, schools, and contractors in Harris County to complete jobs/projects in a timely manner.
• Attending HOA meetings to promote our services and respond to questions and concerns.
• Responsible for billing and working with past-due customer accounts to find an amicable solution for both parties.
• Job and route scheduling for thirty-five employees on a weekly basis.
• Quickly adjust schedules and routes based on changing customer needs.
• Communicating any changes to field employees in a timely manner.

• Established a successful business by identifying market needs and developing innovative solutions.
• Writing a comprehensive employee handbook that detailed opening to closing tasks and safety measures.
• Building out a commissary kitchen.
• Working with the Health Department to get the commissary kitchen established as a retail food establishment.
• Working with the Building Department to allow for us to park the food truck in a movie theater parking lot.
• Working with the Fire Department to make sure that we would not be creating any hazards for future employees or customers.
• Receiving food handling safety training.
• Menu design.

After the business was established, my responsibilities included:

• Working the front window of the food truck.
• POS system maintenance and training.
• Managing commissary kitchen tenants (writing leases, collecting money, responding to questions/concerns.)
• Obtaining the required permits for events outside of our licensed operating area.

• Engineering smart home automation systems in the Roaring Fork Valley.
• Building proposals and presenting them to clients.
• Product procurement and installation coordination.
• Securing service contracts.
• Obtaining any permits/licenses required to conduct business.
• Project building plans design.
• Technician scheduling.
• Savant programming.
• Working with the accounting team on bank reconciliation.
• Keeping the office neat and adequately supplied.
• Interacted with customers by phone, email, or in-person to provide information.