Chad Olson
Clarissa,MN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
INTERIM EMS MANAGER
ASTERA HEALTH EMS
WADENA, MN
12.2023 - Current
- Work closely with the EMS medical director and the Director of Nursing to achieve and maintain high quality patient care while remaining fiscally responsible.
- Monitored staff performance and addressed issues, keeping Astera Health's core values as the model for EMS culture.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
NREMT-P
TRI-COUNTY HEALTH CARE
WADENA, MN
08.2021 - Current
- Work side by side with an EMT providing high quality ALS care in the pre-hospital setting
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
911 DISPATCHER
TODD COUNTY SHERIFF'S OFFICE
LONG PRAIRIE, MN
04.2020 - Current
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Coordinated activities between multiple agencies during emergency situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Provided pre-arrival instructions to callers in life threatening situations.
SERVICE WRITER
OLSON'S TRUCK SERVICE INC.
CLARISSA, MN
01.2011 - Current
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Maintained customer database with current contact information and vehicle records.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
NREMT-B
NORTH MEMORIAL HEALTH
BRAINERD, MN
04.2019 - 11.2021
- Work side by side with a Paramedic providing high quality ALS care in the pre-hospital setting
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
NREMT-B
TRI-COUNTY HEALTH CARE
WADENA, MN
09.2015 - 08.2021
- Work side by side with a Paramedic providing high quality ALS care in the pre-hospital setting
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Maintain AHA BLS instructor card
- Achieve DOT instructor and help teach different EMT and EMR classes.
Education
Certificate - Critical Care Paramedic
CREIGHTON UNIVERSITY
Omaha, NE05-2023
Certificate - Paramedic Technology
NORTH DAKOTA STATE COLLEGE OF SCIENCE
Fargo, ND07-2021
Skills
- Captain for the Clarissa Fire Department - 2024-present
- Elected to Clarissa City Council -2018-2022
- Training Officer for the Clarissa Fire Department - 2013-2020, 2024-present
- Lieutenant for the Clarissa Fire Department-2015-2023
- Operations Management
- Team Leadership
- Staff Management
Certification
- Certified Flight Paramedic (FP-C)
- American Heart Association BLS instructor
- DOT instructor
- MN board certified firefighter II with HazMat
Timeline
INTERIM EMS MANAGER
ASTERA HEALTH EMS
12.2023 - Current
NREMT-P
TRI-COUNTY HEALTH CARE
08.2021 - Current
911 DISPATCHER
TODD COUNTY SHERIFF'S OFFICE
04.2020 - Current
NREMT-B
NORTH MEMORIAL HEALTH
04.2019 - 11.2021
NREMT-B
TRI-COUNTY HEALTH CARE
09.2015 - 08.2021
SERVICE WRITER
OLSON'S TRUCK SERVICE INC.
01.2011 - Current
Certificate - Critical Care Paramedic
CREIGHTON UNIVERSITY
Certificate - Paramedic Technology
NORTH DAKOTA STATE COLLEGE OF SCIENCE
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