Chad Osborne

As a VIP Account Manager at FanDuel, my role is to deliver a personalized and exceptional experience to our most valued customers, ensuring that they receive the highest level of service and attention. I am responsible for building and maintaining strong relationships with our VIP clientele, providing dedicated support, and creating memorable experiences that exceed their expectations.

One of my primary responsibilities is to serve as the main point of contact for our VIP customers, offering proactive and responsive assistance to address their needs, inquiries, and requests. By developing a deep understanding of their preferences, gaming habits, and interests, I am able to tailor our offerings and communications to provide a customized and enriching experience.

I work closely with our VIP clients to curate exclusive experiences, such as special events, promotions, and rewards, designed to recognize and appreciate their loyalty and patronage. By collaborating with internal teams, including marketing, customer support, and product development, I ensure that our VIP customers receive seamless and prioritized service across all touchpoints.

In addition, I am dedicated to resolving any issues or concerns that our VIP customers may encounter, acting as an advocate for their needs within the organization and driving the prompt and effective resolution of any challenges they may face.

I am passionate about providing unparalleled care and attention to our most esteemed customers, ensuring that they feel valued, appreciated, and excited about their ongoing engagement with our platform. I am committed to fostering long-term relationships, delivering exceptional service, and ultimately contributing to the overall success and reputation of FanDuel within the gaming and entertainment industry.

Acts as a liaison with all other casino departments. Makes responsible decisions pertaining to comping. Interacts with the hotel department for comping of rooms and food. Resolves guests’ disputes regarding comping of hotel rooms. Resolves guests’ disputes with all other departments. Performs other duties assigned by the Director / Executive Hosts of Loyalty Marketing. Attends in house and other outside venue events. Establishes and maintains customer base. Enrolls new players. Reactivates archived players. Safeguards the assets of MotorCity Casino. Identifies recruits, greets and services guests. Ensures guest satisfaction. Interacts with all customers on a professional level. Train/ coach new hires.

Greeted guests and responded to guest inquires, requests, and issues in a timely, personable, and efficient manner. Inform guest about payment methods and verified all credit card data. Initiated and implemented upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Managed large amounts of inbound and outbound calls in a timely manner. Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives.