Chad oswald
Montgomery
Summary
Results-driven Service Manager with a proven track record in enhancing customer satisfaction and operational efficiency through effective team leadership and process improvements.
Overview
8
8
years of professional experience
Work History
Service Manager
Christian Brothers Automotive Corporation
Montgomery
04.2018 - Current
- Managed daily operations to enhance service delivery and improve customer experience.
- Implemented process improvement initiatives to streamline service workflows and reduce turnaround times.
- Trained and developed service staff to maintain high performance standards and customer satisfaction.
- Analyzed performance metrics to drive service quality enhancements and operational efficiency.
- Resolved service-related issues promptly, ensuring customer concerns were addressed effectively.
- Monitored service team activities to ensure compliance with company policies and procedures.
- Established effective communication channels with clients, fostering strong relationships and trust.
- Conducted regular performance reviews, providing feedback to staff and identifying areas for improvement.
- Promoted a positive work environment through team-building activities and recognition programs.
- Evaluated customer feedback to identify trends and implement necessary adjustments in service delivery.
- Maintained accurate records of service transactions, ensuring compliance and accountability.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Created written estimates and obtained customer consent to proceed.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL05-1992
Skills
- Customer service
- Process improvement
- Team management
- Performance analysis
- Staff training
- Service delivery
- Customer relationship management
- Service compliance
- Issue resolution
- Effective communication
- Problem solving
- Time management
- Team building
- Employee motivation
- Customer feedback analysis
- Customer service management
- Critical thinking
- Estimating and quoting
- Employee training and development
- Documentation and reporting
- Employee relations
- Staff training and development
- Vendor sourcing
- Reporting and documentation
- Conflict resolution
- Workflow management
Timeline
Service Manager
Christian Brothers Automotive Corporation
04.2018 - Current
High School Diploma -
Jefferson Davis High School