Chad Owens
Bend,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience inthe automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Service Advisor
Team Kia Of Bend
2015.09 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
Warehouse Worker
Cash And Carry
2010.08 - 2015.09
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
Parts and Service Director
TSS Dodge
2006.07 - 2009.06
- Implemented a preventive maintenance program that led to fewer unexpected breakdowns and improved vehicle lifespan.
- Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
- Collaborated with sales team to drive revenue growth from parts and service operations.
- Forged strategic partnerships within the automotive industry—expanding services offered and diversifying revenue streams.
- Implemented employee training programs for continuous skill development and improved job performance.
- Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
- Evaluated employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
- Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
- Led a team of technicians to enhance overall productivity and maintain high-quality service standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Night Shift Service Manager
Towbin Dodge
2002.07 - 2006.06
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Education
High School Diploma -
Clark High School
Las Vegas, NV06.1987
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Attention to Detail
- Team player mentality
- Handling Customer Complaints
- Complaint resolution
- Service Scheduling
- Performance Goals
- Quality Control
- Team Collaboration
- Customer Retention
- Sales expertise
- Work Order Interpretation
- Work Prioritization
- Service Upselling
- Product and service knowledge
Timeline
Service Advisor
Team Kia Of Bend
2015.09 - Current
Warehouse Worker
Cash And Carry
2010.08 - 2015.09
Parts and Service Director
TSS Dodge
2006.07 - 2009.06
Night Shift Service Manager
Towbin Dodge
2002.07 - 2006.06
High School Diploma -
Clark High School
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