Chad Pinkerton
Pickerington,OH
Summary
Dynamic leader with a proven track record at Petsmart, adept in CRM software and team leadership. Excelled in enhancing customer engagement and loyalty, achieving significant retention improvements. Skilled in leveraging technical aptitude and exceptional communication to drive revenue growth and operational efficiency. Demonstrates unparalleled professionalism and adaptability in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Engagement Manager
Petsmart
09.2024 - 11.2024
- Managed a team of customer service representatives to ensure timely and efficient resolution of customer inquiries and concerns.
- Developed comprehensive customer engagement plans, resulting in improved retention rates and increased brand loyalty.
- Analyzed user behavior data to tailor marketing materials accordingly, increasing campaign effectiveness by speaking directly to target audiences'' interestspreferences.
- Conducted regular staff training sessions on best practices in customer engagement, improving overall team performance and communication skills.
- Collaborated with cross-functional teams to develop new initiatives for enhancing customer experience and driving business growth.
- Implemented targeted outreach campaigns, leading to increased customer acquisition and long-term relationships.
- Launched successful incentive programs that rewarded loyal customers while also attracting new clientele.
- Leveraged analytics tools to track customer engagement and satisfaction levels, allowing for continuous improvement of processes and strategies.
- Identified areas for improvement in existing customer engagement processes by analyzing performance metrics and feedback data.
- Enhanced customer satisfaction by implementing effective engagement strategies and personalized interactions.
- Championed a culture of exceptional customer service within the organization, setting high standards for team performance and leading by example.
- Consulted with teams on established best practices and process improvements.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Merchandising and Inventory Manager
Petsmart
06.2020 - 09.2024
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Developed and implemented policies and procedures for inventory management.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
- Monitored inventory levels to confirm compliance with company policy.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
- Optimized supply chain processes by collaborating with suppliers, distributors, and transportation providers for seamless inventory management.
- Ensured compliance with industry regulations and safety protocols in all aspects of inventory management operations.
- Conducted thorough training for new staff to ensure high standards of inventory management.
- Coordinated with sales and marketing teams to align inventory with promotional activities, boosting sales.
Associate Lead
Petsmart
11.2019 - 01.2020
- Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
- Improved merchandise presentation by creating visually appealing displays that showcased current trends and seasonality effectively.
- Strengthened relationships with vendors by negotiating beneficial agreements for timely product deliveries at competitive prices.
- Streamlined daily operations for improved efficiency through the implementation of innovative organizational systems.
- Assisted in the development and implementation of employee training programs that increased overall staff competency and performance levels.
- Facilitated smooth store operations with efficient delegation and prioritization of tasks for all team members, maintaining a high level of productivity.
- Contributed to overall store success with excellent customer service skills, resulting in high levels of repeat business from satisfied clients.
- Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
Retail Sales Associate
Petsmart
08.2019 - 11.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Overnight Stocker
Walmart
01.2016 - 04.2019
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
Education
Pensacola High School
Pensacola, FL06.2012
Skills
- Technical aptitude
- CRM software proficiency
- Best practices optimization
- Defect remediation
- Utilization improvements
- Prospect identification
- Engagement strategy
- Utilization optimization
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team Leadership
- Team building
- Sales operations
- Product Knowledge
- Customer Relationship Management
- Sales processes
- Professionalism
- Sales strategy
- Time management abilities
- Adaptability
- Customer Acquisition
- Revenue Growth
- Budget Management
- Brand Promotion
- Competitive Analysis
- Sales plan implementation
- Sales analytics
- Communication Skills
Accomplishments
Was awarded associate of the quarter a regional award awarded to only the top performers out of the hundreds in the area.
Timeline
Customer Engagement Manager
Petsmart
09.2024 - 11.2024
Merchandising and Inventory Manager
Petsmart
06.2020 - 09.2024
Associate Lead
Petsmart
11.2019 - 01.2020
Retail Sales Associate
Petsmart
08.2019 - 11.2019
Overnight Stocker
Walmart
01.2016 - 04.2019
Pensacola High School
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