Chad Pizzino
Concord,North Carolina
Summary
Dynamic District Supervisor at Regional Finance with a proven track record in territory growth management and team leadership. Exceeded growth, profit and sales targets through strategic planning and data analysis, while fostering a culture of accountability. Recognized for developing strong team members and driving operational excellence.
Overview
13
13
years of professional experience
Work History
District Supervisor
Regional Finance
08.2017 - Current
- Supervise the largest district within the company footprint, spanning twenty states.
- Ensured operational excellence, compliance, and profitability while fostering a culture of growth and accountability.
- Lead market expansion of multiple new locations in the state of North Carolina.
- Achieve district sales and profitability targets through effective business development strategies.
- Achieved the Chairman's Forum two out of the last four years.
- Developed strategic initiatives to increase customer engagement and retention within the district.
- Analyzed financial reports to identify growth opportunities and optimize branch performance metrics.
- Improved district performance by implementing strategic plans and monitoring progress.
- Promoted a positive work culture within the district by recognizing employee achievements and providing avenues for growth opportunities.
- Oversaw hiring processes for new employees within the district, ensuring a highly qualified workforce was maintained.
- Maintained up-to-date knowledge of products and services offered to customers.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed and implemented strategies to increase sales and improve customer service.
- Developed and executed strategic plans in collaboration with executive leadership.
Branch Manager
Regional Finance
03.2013 - 08.2017
- Oversee daily branch operations, including loan origination, collections, and customer service.
- Achieve branch sales and profitability targets through effective business development strategies.
- Ensure compliance with the FDCPA, UDAAP, and company policies.
- Recruit, train, and coach team members to meet performance goals.
- Monitor delinquency and implement strategies to reduce past-due accounts.
- Analyze branch performance metrics, and develop action plans for improvement.
- Foster a positive and ethical work environment that promotes teamwork and customer satisfaction.
- Led branch operations, ensuring adherence to company policies and regulatory requirements.
- Supervised staff performance, providing coaching and training to improve service delivery and operational efficiency.
Education
Rowan-Cabarrus Community College
Salisbury, North Carolina, NCSkills
- Team leadership, coaching and mentoring
- Territory growth management
- Sales training
- Operations management
- Staff development
- Compliance management
- Customer service
- Data analysis
- Strategic planning
- Teamwork and collaboration
Timeline
District Supervisor
Regional Finance
08.2017 - Current
Branch Manager
Regional Finance
03.2013 - 08.2017
Rowan-Cabarrus Community College