Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chad Poole

Orange Park

Summary

Operations Manager with a track record of successful staff training and safety protocol implementation. Expertise in fostering cross-departmental collaboration and driving process improvements. Achievements include increased customer satisfaction through effective problem-solving and adherence to Human Resources policies. Strong communication skills ensure cohesive team operations and unified objectives.

Overview

14
14
years of professional experience

Work History

Operations Manager

FedEx Freight
Jacksonville
02.2024 - Current
  • Coordinated daily operations to optimize freight transportation and delivery.
  • Trained staff on safety protocols and operational procedures.
  • Developed and maintained relationships with internal teams for seamless communication.
  • Oversaw compliance with industry regulations and company policies.
  • Evaluated performance metrics to identify areas for improvement in processes.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Presented performance and productivity reports to supervisors.
  • Delegated work to staff, setting priorities and goals.

Operations Supervisor

FedEx Freight
Birmingham
02.2013 - 02.2024
  • Implemented safety protocols to promote a safe working environment.
  • Collaborated with management to optimize operational processes and efficiency.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Monitored staff performance and provided feedback for improvement.
  • Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
  • Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.

Part-Time Dockworker

FedEx Freight
Valdosta
10.2011 - 02.2013
  • Operated forklifts to transport freight within the facility.
  • Loaded and unloaded shipments from trucks and containers.
  • Ensured proper packaging and labeling of freight items.
  • Maintained cleanliness and organization of work area.
  • Inspected freight for damage and reported discrepancies promptly.
  • Prepared outgoing shipments by sealing packages securely before loading onto trucks.
  • Managed hazardous materials in accordance with established guidelines.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.

Education

High School Diploma -

Clay Chalkville High School
Pinson, AL
05-2007

Skills

  • Operations management
  • Freight transportation
  • Performance metrics
  • Safety protocols
  • Process improvement
  • Effective communication
  • Staff recruitment
  • Conflict resolution

Timeline

Operations Manager

FedEx Freight
02.2024 - Current

Operations Supervisor

FedEx Freight
02.2013 - 02.2024

Part-Time Dockworker

FedEx Freight
10.2011 - 02.2013

High School Diploma -

Clay Chalkville High School

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