Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chad Putnam

Chad Putnam

Hearing Healthcare/Audiology
Temecula,California

Summary

15+ year sales, training, management, customer service, and hearing healthcare best practices professional looking for a team support role in the Audiology field with a desired interest in hearing device manufacturing and technology. 11+ years of direct patient care, relationship building and hearing aid dispensing experience, empathetic customer service oriented, sales growth leader, and long-term relationship building and communicative expert both with consumer base and organizations alike. As a 2nd generation Calofornia Licensed Hearing Instrument Specialist. I have worked in many business models and gained many years of knowledge to help better organizational growth and patient/customer satisfaction. Through care based selling and best practices I have successfully helped thousands of people with their hearing loss challenges. I focus on well adapted use of hearing aid technologies, empathetic counseling, proper testing applications, and expert follow up care and best practices with each and every patient/customer interaction. Looking to be a positive point of contact for those who suffer with hearing loss and who are looking for an empathetic, supportive and motivating professional to build a lasting relationship with on their journey to better hearing! I pride myself on being; self motivate, reliable, a student of my craft and most importantly a positive team player looking to help in company growth and retain patients/clients for a life-long partnership!

Overview

14
14
years of professional experience

Work History

Hearing Instrument Specialist

California Head and Neck Specialists
11.2023 - Current
  • Initial Consults
  • Hearing tests
  • Hearing aid recommendations
  • Hearing aid fittings
  • Hearing aid follow-ups

Hearing Instrument Specialist

MD Hearing Aid
05.2023 - 11.2023
  • Provide phone and chat support for patients/clients adjusting to newly purchased hearing aids and hearing aid adjustment processes and accessory needs.
  • Administrative and back office secondary tasks.
  • Care based selling and education with all products within our product portfolio.
  • Fitting ticket adjustments (Remote operations)
  • Hearing test analyzation and recommendations.
  • Team collaboration and support via help desk applications.
  • NOTE: 3 Month Gap in employment 2/23-5/23 between last employer to this one due to career change interest into CA Real Estate School.

Hearing Instrument Specialist

HearUSA
01.2023 - 02.2023
  • Hearing Device Sales, Package and program sales, Relationship building,Testing/Measurements of hearing profile, Continued client follow up and care, Device troubleshooting, Database outreach, Financial file keeping, Grassroots Marketing, Community outreach, Continuing Education.

Hearing Instrument Specialist

HearingLife
07.2022 - 01.2023
  • Increased the average sale price by using an optimized sales process and understanding the target market.
  • Tested, Educated, Measured,Fit Hearing Device Technologies to target demographic.
  • Created a friendly and empathetic follow up care program and client total care routine processes.
  • Created total sales goal growth by 35% within employed time.
  • Maintained a high level of client satisfaction and repeat business.

Retail Hearing Instrument Specialist

Hearing Lab Technologies, LLC
02.2019 - 06.2022
  • Performed a full audit of inventory and sales reports, ensuring accuracy
  • Engaged and performed comprehensive hearing evaluations
  • Educated and promoted advanced hearing device technology products to enhance client quality of life and hearing experiences.
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Established personal connections with customers, exceeding customer service expectations

Hearing Instrument Specialist

Miracle Ear
01.2014 - 01.2018
  • Provided a high level of Patient/Clients Satisfaction. Made 10-30 calls per day to engage and connect with clients/patients and offer audiology services, technologies and care. Built lasting relationships with a positive informative approach with a focus on growing company revenue and individual sales goals.

Inside Account Sales Consultant

Enable-IT
01.2012 - 01.2014
  • Performed relationship-building activities with clients to increase customer retention and company revenue by 30% Annually.
  • Held key accounts for city projects (i.e. CCTV Security Systems, Ethernet Extension Projects)
  • Inside Sales and Telesales Role
  • Tasked to acquire and maintain strategic relationships within the market and grow sales goals and key accounts by 10-15% quarterly.
  • Provide a high level of customer/client service with key relationship building acumen.

Education

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Shasta College
Redding, CA

Licensed Hearing Instrument Specialist - undefined

SLAHAD Board of CA
Temecula, CA
08.2015

Diploma - undefined

Shasta High School
Redding, CA
07.2005

Skills

  • Sales Experience
  • Customer service
  • Time management
  • Communication skills
  • Relationship building
  • Technical Communication
  • Computer literacy

Languages

English
Spanish

Timeline

Hearing Instrument Specialist

California Head and Neck Specialists
11.2023 - Current

Hearing Instrument Specialist

MD Hearing Aid
05.2023 - 11.2023

Hearing Instrument Specialist

HearUSA
01.2023 - 02.2023

Hearing Instrument Specialist

HearingLife
07.2022 - 01.2023

Retail Hearing Instrument Specialist

Hearing Lab Technologies, LLC
02.2019 - 06.2022

Hearing Instrument Specialist

Miracle Ear
01.2014 - 01.2018

Inside Account Sales Consultant

Enable-IT
01.2012 - 01.2014

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Shasta College

Licensed Hearing Instrument Specialist - undefined

SLAHAD Board of CA

Diploma - undefined

Shasta High School