Chad Rains
Grover Beach,CA
Overview
2023
2023
years of professional experience
Work History
Plumber
Patriot Plumbimg
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Selected type and size of piping required for each project.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Inspected sewers and piping systems to assess quality and condition.
- Filled pipe systems with water and air to determine location of leaks.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Cut openings in structures to accommodate pipes and pipe fittings with Tool and Tool.
- Enhanced customer satisfaction by promptly addressing and resolving plumbing issues.
- Reduced water consumption for clients with installation of high-efficiency fixtures.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Cut and drilled holes in walls to permit passage of pipes.
Site Manager
Sunbuggy Fun Rentals
North Las Vegas, NV
03.2018 - 10.2022
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Maintained records and logs of work performed and materials and equipment used.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.
Supervisor
CVS Pharmacy
Grover Beach, CA
10.2015 - 10.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Manager
Supplement Direct
San Luis Obispo, CA
11.2008 - 09.2012
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, implementing effective stock management practices to minimize shortages.
- Trained and mentored team members on customer service standards and sales techniques.
- Developed promotional displays, enhancing product visibility and engaging customer interest.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Restaurant Manager/Cook
Flame Bay Cafe
San Luis Obispo, CA
10.2006 - 11.2008
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Managed staff scheduling, optimizing coverage for peak service times.
- Trained and mentored new employees, fostering a collaborative team environment.
- Implemented inventory management procedures to reduce waste and improve cost control.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Completed daily food prep for various food items served.
- Safely cooked all food items according to food handling protocols while maintaining high level of customer satisfaction in fast paced environment.
- Oversaw and maintained proper all open to close procedures of kitchen and dining area.
Education
Graduate Certificate - Helicopter Crewchief
USMC
NC09.2001
High School Diploma - General Studies
Aiea High School
‘Aiea, HI06.2001
Graduate Certificate - Helicopter Mechanic
USMC
NC04.2001
Timeline
Site Manager
Sunbuggy Fun Rentals
03.2018 - 10.2022
Supervisor
CVS Pharmacy
10.2015 - 10.2019
Manager
Supplement Direct
11.2008 - 09.2012
Restaurant Manager/Cook
Flame Bay Cafe
10.2006 - 11.2008
Plumber
Patriot Plumbimg
Graduate Certificate - Helicopter Crewchief
USMC
High School Diploma - General Studies
Aiea High School
Graduate Certificate - Helicopter Mechanic
USMC