CHAD RAJCOOAR
Long Island,NY
Summary
Driven and hardworking professional with a proven track record of increasing customer and employee satisfaction levels. Looking to leverage my problem-solving skills and build upon my 7+ years of customer service and team building experience by transitioning into the software development & technological space.
Overview
7
7
years of professional experience
Work History
Technical Support
Autel Diagnostics
06.2023 - Current
- Served as primary point of contact for triaging technical issues.
- Remotely diagnosed and troubleshot diagnostic tool hardware, software and network issues.
- Managed extensively & fast paced high call volumes while providing effective remote diagnostics & solutions.
- Prepared and conducted software code data logs of the product to submit to engineering for review and modification.
- Offered insight into standard methodologies and common obstacles faced by competing manufactures, based on hands on experiences with past competitors and third-party research.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Lead Service Advisor
Millennium Honda
10.2022 - 01.2023
- Examined service history and provided initial inspection of vehicle to identify issues.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Developed process improvements to enhance overall delivery of service.
- Delegated and distributed tasks to other service advisors and service technicians.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Service Advisor, Wagoneer Brand Ambassador
Westbury Jeep
01.2022 - 09.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed process improvements to enhance overall delivery of service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Service Manager
Queensboro Volkswagen
06.2020 - 10.2021
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Automotive Technician
Honda City
03.2019 - 01.2020
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
Automotive Technician
Westbury Jeep
09.2016 - 02.2019
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed repairs on heavy duty Diesel and commercial vehicles.
- Performed installation & repairs on high performance & track ready vehicles.
Education
Certificate - Full Stack Software Development
Columbia University School of Engineering
New York, NY04.2023
Automotive Engineering Technology
Farmingdale State College
Farmingdale, NY05.2021
Diploma - Automotive Technology
Nassau BOCES Barry Career & Technical Education Center
Westbury, NY06.2017
Skills
- Computer Science Applied to JavaScript
- Databases (MySQL, MongoDB)
- Server Side Development (MERN Stack, Progressive Web Applications)
- Browser-Based Technologies (HTML5, CSS, JavaScript, jQuery, Bootstrap)
- Deployment/Command-Line Fundamentals (Heroku, Git)
- API Interaction (API, JSON, AJAX)
- Quality Assurance (Unit Testing, Linting, Continuous Integration)
- Supplemental Self-Study Topics (Python, Java, C#, Amazon Web Services)
- Conflict Resolution
- Team Collaboration
- New Employee Training
- Microsoft Office
Professional Skills
PROBLEM SOLVING COMMUNICATION ORGANIZATION
- Developed creative solutions for unsatisfied customers at all places of employment.
- Lead conferences & meetings with team members to improve customer satisfaction metrics, team development, and exponential business gross profit.
- 7+ years of experience in customer services roles, frequently communicating with customers in person, phone and email.
- 4+ years of experience in mechanical diagnosis & repair.
- Used DMS (Dealership Management Systems) to organize and track customer service review metrics, business income/expenditures, and compiled these metrics into weekly and monthly reports for fixed operations management.
Timeline
Technical Support
Autel Diagnostics
06.2023 - Current
Lead Service Advisor
Millennium Honda
10.2022 - 01.2023
Service Advisor, Wagoneer Brand Ambassador
Westbury Jeep
01.2022 - 09.2022
Service Manager
Queensboro Volkswagen
06.2020 - 10.2021
Automotive Technician
Honda City
03.2019 - 01.2020
Automotive Technician
Westbury Jeep
09.2016 - 02.2019
Certificate - Full Stack Software Development
Columbia University School of Engineering
Automotive Engineering Technology
Farmingdale State College
Diploma - Automotive Technology
Nassau BOCES Barry Career & Technical Education Center
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