Chad Reed
Leon
Summary
Dynamic contractor with extensive experience at Lost Paddle Construction, excelling in project management and customer relations. Proven track record in cost reduction and quality assurance, enhancing client satisfaction and fostering repeat business. Skilled in negotiation and team leadership, consistently delivering projects on time and within budget while maintaining high safety standards.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Contractor/Owner/Operator
Lost Paddle Construction
01.2000 - Current
- Oversaw project management, ensuring timely delivery of construction projects within budget constraints.
- Developed and implemented safety protocols, enhancing workplace safety and compliance standards.
- Managed client relationships, fostering trust and repeat business through exceptional service and communication.
- Coordinated subcontractor schedules, optimizing workflow efficiency and resource allocation on job sites.
- Analyzed project costs, identifying opportunities for cost savings while maintaining quality standards.
- Established strategic partnerships with suppliers, securing favorable terms and ensuring timely material availability.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded business into new markets, cond
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Coordinated cross-functional teams to ensure timely completion of deliverables.
- Developed and implemented operational workflows to enhance project efficiency.
Union Installer/Crew Leader
Classic Flooring Incorporated
04.1994 - 01.2000
- Installed flooring materials with precision and attention to detail, ensuring quality standards were met.
- Coordinated project schedules, optimizing workflow for efficient installation timelines.
- Trained and mentored junior installers on best practices and safety protocols.
- Collaborated with clients to understand design preferences, providing tailored flooring solutions.
- Conducted site assessments to evaluate conditions for optimal flooring application.
- Resolved customer issues promptly, enhancing satisfaction and fostering long-term relationships.
- Maintained inventory of tools and materials, ensuring readiness for upcoming projects.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Calculated materials and time needed for each job.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Completed projects within budget constraints through careful planning and resource management.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Facilitated smoother installations, organizing tools and materials in advance.
- Delivered training sessions to new hires, significantly improving their installation efficiency and safety awareness.
- Achieved high levels of client satisfaction, carefully tailoring installation solutions to individual needs.
- Strengthened customer trust, meticulously documenting installation procedures and addressing any concerns.
- Ensured safety compliance during installation projects, significantly reducing workplace incidents.
- Enhanced team morale and collaboration, leading by example and encouraging open communication during projects.
- Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
- Reduced callbacks for installation adjustments by ensuring quality control during initial setup.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Researched and implemented new technologies and equipment.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Established and enforced policies and procedures to maintain high standards of work.
Education
No Degree - Construction Management
WV State College
Institute, WVHigh School Diploma -
Hurricane High School
Hurricane Wv05-1990
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Project estimating
- Negotiation
- Bidding processes
- Attention to detail
- Customer service
- Decision-making
- Team leadership
- Quality assurance
- Customer retention
- Budget control
- Cost reduction
Certification
- Licensed Contracor - June 2000 (present)
Timeline
Contractor/Owner/Operator
Lost Paddle Construction
01.2000 - Current
Union Installer/Crew Leader
Classic Flooring Incorporated
04.1994 - 01.2000
No Degree - Construction Management
WV State College
High School Diploma -
Hurricane High School