Chad Roberts
Marshall
Summary
Maintenance professional with proven track record in efficiently managing maintenance operations. Known for ensuring optimal performance of equipment and facilities through effective maintenance strategies. Highly dependable team player with focus on adaptability and result-oriented collaboration. Skills include troubleshooting, preventive maintenance, and team leadership.
Overview
17
17
years of professional experience
Work History
Service Manager
Knighten Industries
01.2024 - 03.2025
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Processed customer orders in line with established policies and procedures.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Maintenance Technician
Knighten Industries
07.2022 - 01.2024
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Assisted in the installation and commissioning of new equipment, ensuring smooth integration into existing systems.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Operated various tools and equipment proficiently while maintaining a safe work environment at all times.
Industrial Maintenance Mechanic
Pratt Industries
03.2014 - 06.2022
- Performed root-cause analysis on defective components, disassembling them to identify issues and completing necessary repairs.
- Read blueprints and schematic drawings of machinery to determine appropriate procedures and necessary supplies.
- Utilized troubleshooting tools and schematics to identify parts needing repair.
- Measured parts with rulers, calipers and micrometers to determine changes in dimensional requirements.
- Fabricated, trimmed, assembled and repaired metal parts using welding tools.
- Replaced defective parts of machines and adjusted clearances and alignment of moving parts.
- Inspected and examined all machinery and equipment to detect malfunctions or irregularities.
- Adhered to all workplace safety policies, regulations and compliances.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Associate
Academy Sports And Outdoors
06.2012 - 03.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new and potential customers.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained customer satisfaction with quick and professional handling of product returns.
Security Forces Member
United States Air Force, USAF
03.2008 - 03.2012
- Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations.
- Led, managed and performed force protection duties to protect personnel and resources.
- Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
- Patrolled grounds to monitor status and safety of premises.
- Maintained confidentiality of special reports and collected data.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
Education
Technical Degree - Industrial Maintenance Technology
Northwest Louisiana Technical College
Minden, LA02.2014
High School Diploma -
Haughton High School
Haughton, LA2007
Skills
- Equipment Maintenance
- Blueprint analysis
- Problem-Solving
- Mechanical tools
- Diagnostic Techniques
- Issue and Problem Resolution
- Safety compliance
- Fabrication
- Forklift Operation
- Laser Alignment
- Staff management
- Computer skills
Timeline
Service Manager
Knighten Industries
01.2024 - 03.2025
Maintenance Technician
Knighten Industries
07.2022 - 01.2024
Industrial Maintenance Mechanic
Pratt Industries
03.2014 - 06.2022
Sales Associate
Academy Sports And Outdoors
06.2012 - 03.2014
Security Forces Member
United States Air Force, USAF
03.2008 - 03.2012
High School Diploma -
Haughton High School
Technical Degree - Industrial Maintenance Technology
Northwest Louisiana Technical College
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