Chad Rosenthal
New York,NY
Summary
An Incredibly Hardworking Captain/Server who thrives under pressure and goes above and beyond to create remarkably unforgettable guest experiences. 18 years of service in the food and beverage industry. Fine dining expert with extensive wine & spirit knowledge.
I have spent many years honing my skills and acquiring as much knowledge as possible. My thirst is vast and I have traveled all throughout the world immersing myself in a multitude of cultures. Everything from international service standards and guidelines to the eccletic cuisines abound; I have embraced it all.
As an outgoing, gregarious, and approachable individual, I thrive in the restaurant setting. It gives me pleasure to provide each and every guest with the utmost intuitive and gracious service all while delivering an entertaining and gratifying dining experience.
Overview
18
18
years of professional experience
Work History
Server
Del Frisco’s Double Eagle Steakhouse
02.2019 - 09.2025
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Assisted in training new servers on menu knowledge and proper service techniques.
- Implemented upselling techniques, promoting daily specials to enhance dining revenue opportunities.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Captain
The Lamb’s Club
07.2018 - 02.2019
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
- Increased hotel revenue, profits and market share through sales.
- Supervised floor staff to ensure proper performance, adherence to policies and uniform presentation.
- Improved customer service ratings through guest reviews and experiences.
- Resolved service-related problems in a highly effective and timely manner.
- Managed and maintained the floor during peak and high volume instances.
Captain
Maxwell's Chophouse
11.2017 - 06.2018
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Managed and Oversaw Dining Room Support Staff
- Anticiapted the needs, desires, & wantes of all guests
- Consistently provided professional, friendly and engaging service.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Correctly calculated inventory and ordered appropriate supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained and supervised staff.
Server/Trainer
Abe & Louie's
11.2011 - 02.2017
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Skillfully promoted items on beverage lists and restaurant specials.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Consistently provided professional, friendly and engaging service.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Set dining tables according to type of event and service standards.
- Developed and maintained positive working relationships with others to reach business goals.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Quickly recorded transactions in MICROS system to deliver prompt service.
Server
Saddle Ranch Chop House
01.2009 - 05.2010
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided an elevated customer experience to generate a loyal clientèle.
- Described product to customers and accurately explained details and care of merchandise.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Consistently provided professional, friendly and engaging service.
- Set dining tables according to type of event and service standards.
Server
East of Eighth
11.2007 - 07.2008
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
Education
Bachelor of Music - Musical Theater Conservatory
Florida State University
Tallahassee, FloridaHigh School Diploma -
Alexander W. Dreyfoos Jr. School of the Arts
West Palm Beach, Florida2002
Skills
- Top-tier, full-service dining background
- Committed team player
- Thrives in fast-paced environment
- Quick problem solver
- Organized and efficient server
- Courteous, professional demeanor
- High energy
- Innate Training Ability
- Adaptive Communicative Skills
- Vast knowledge of Cuisine, Wine, & Spirits
- Proficient Mathematical Abilities
- Genuine & Approachable Character
- Guest relations professional
- Up-Selling Ability
- Proficient in Aloha & Micros
Timeline
Server
Del Frisco’s Double Eagle Steakhouse
02.2019 - 09.2025
Captain
The Lamb’s Club
07.2018 - 02.2019
Captain
Maxwell's Chophouse
11.2017 - 06.2018
Server/Trainer
Abe & Louie's
11.2011 - 02.2017
Server
Saddle Ranch Chop House
01.2009 - 05.2010
Server
East of Eighth
11.2007 - 07.2008
Bachelor of Music - Musical Theater Conservatory
Florida State University
High School Diploma -
Alexander W. Dreyfoos Jr. School of the Arts
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