Chad Schapson

• Correctly received orders, processed payments and responded appropriately to guest concerns.
• Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Maintained exceptional standards of customer service during high-volume, fast-paced operations.
• Quickly and efficiently processed payments and made accurate change.
• Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
• Worked with teammates and openly invited coaching from management team.
• Promptly reported complaints to supervisor for quick, efficient resolution.

• Recruited and hired qualified candidates to fill open positions.
• Handled the tracking and facilitation of team member's online onboarding training and in park training.
• Trained employees on additional job positions to maintain coverage of roles at all times.
• Upheld company policies and procedures including sanitation, customer service, and safety.
• Delegated tasks to team members to fit skill levels and maximize team performance.
• Efficiently resolved customer issues in a professional manner while investigating all aspects of the issue.
• Built relationships with team members to enhance effectiveness of team's work.
• Resolved safety and customer service issues with team members in a private and respectful manner with appropriate disciplinary action when necessary.
• Handled the inspection of all attractions to ensure they met all safety standards.
• Facilitated the production of the store's schedule including tracking and approval of employee availabilities and time off requests.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Handled phone calls and the booking of guest events including birthday parties, corporate events, and team building events.

Front Desk Attendant

• Handled customer check-in procedures and transactions in an efficient and effective manner.
• Provided excellent customer service through expert knowledge of party packages, entry passes, memberships, and park operations.
• Handled phone calls.
• Handled restocking and organization of merchandise.
• Collected Inventory on merchandise items

Concessions

• Handled customer transactions in an efficient and effective manner.
• Handled the maintenance and cleaning of concessions equipment.
• Handled the restocking and organization of products.
• Handled the preparation, cooking, and quality checking of customer orders. Ensured wait time of orders was minimal, especially during busy hours and staffing shortages.
• Collected inventory

Court Monitor

• Maintained focus and ensured all guests in my assigned region adhered to every rule and safety measure.

All Positions

• Handled Nightly Cleaning Procedures.

• Stocked shelves with new merchandise and checked for outdated or damaged items.
• Lifted materials of varied weights on regular basis.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Faced products on shelves and displays to meet company policies.
• Replenished items to maintain stock availability.
• Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
• Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
• Greeted customers and retrieved requested products to drive satisfaction.
• Updated product labels to reflect accurate pricing.
• Palletized merchandise for easy movement to sales floor locations.
• Updated products with new pricing or temporary promotion signs to increase sales.
• Resolved or assisted in handling routine customer concerns within established guidelines.
• Recorded merchandise moves for correct product counts and checked quantities against stocking reports.

• Maintained order and cleanliness of work areas to conform with health codes.
• Gathered ingredients and cleaned and cut food items to prep recipes.
• Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
• Controlled portion sizes.
• Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
• Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
• Followed food safety regulations pertaining to sanitation, food handling and storage.
• Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
• Acquired new skills to support team and further accommodate customer needs.
• Performed variety of duties related to food service.

• Gathered and emptied trash cans and disposed of bags.
• Sanitized and deep cleaned bathroom floors and surfaces.
• Dusted and wiped furniture and fixtures.
• Stored, used and disposed of cleaning chemicals and supplies.
• Followed strict schedules, cleaning according to facility usage and room availability.
• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
• Wet and spot mopped to clean floors and other surfaces in public corridors.
• Maintained accountability for building keys, master keys and access cards.
• Moved equipment and furniture to thoroughly clean space.

• Assisted in the hiring process through interviews to fill positions with the most qualified candidates.
• Facilitated the production of the season's schedule through tracking employee availabilities, shift change requests, and time off requests.
• Effectively and efficiently ran the store while understaffed through call ins, or successfully finding coverage for shifts.
• Resolved problems and concerns to ensure customer satisfaction.
• Inventoried food and beverage weekly and coordinated stock rotation to avoid spoilage.
• Trained staff on policies and procedures, customer service techniques and communication skills to promote positive experiences.
• Performed walk-throughs and offered assistance to ensure timeliness of order completion and customer satisfaction.

• Correctly received orders, processed payments and responded appropriately to guest concerns.
• Maintained exceptional standards of customer service during high-volume, fast-paced operations.
• Quickly and efficiently processed payments and made accurate change.
• Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
• Worked with teammates and openly invited coaching from management team.
• Operated grills, deep fryers and griddles safely to avoid accidents or injury.
• Promptly reported complaints to supervisor for quick, efficient resolution.
• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Followed and maintained store sanitation procedures.