Chad Silveous
Charles Town
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at Buffalo Wild Wings, where I enhanced bartender efficiency and customer satisfaction. Skilled in staff training and cash handling, I excel in improving service delivery and fostering team collaboration. Achieved a notable increase in repeat business through exceptional relationship-building and innovative drink development.
Overview
10
10
years of professional experience
Work History
Head Bartender
Panagiotas Greek Restaurant
10.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Bartender Shift Manager
Lilah Restaurant
04.2022 - 10.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Bartender Trainer
Buffalo Wild Wings
03.2015 - 04.2022
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
Education
Bachelor of Arts - Hotel, Resort And Restaurant Management
Art Institute of America
Virginia Beach, VAHigh School Diploma -
Jefferson Highschool
Shenandoah Junction, WV05-2010
Skills
- Staff training and supervision
- Cleanliness standards
- Performance skills
- Cash handling expertise
- Scheduling staff
- Managing cash register
- Customer service
- Suggestive selling
- Critical thinking
- Workstation organization
- Relationship building
Timeline
Head Bartender
Panagiotas Greek Restaurant
10.2024 - Current
Bartender Shift Manager
Lilah Restaurant
04.2022 - 10.2024
Bartender Trainer
Buffalo Wild Wings
03.2015 - 04.2022
Bachelor of Arts - Hotel, Resort And Restaurant Management
Art Institute of America
High School Diploma -
Jefferson Highschool
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