Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Chad Simonson

Eagan,MN

Summary

Knowledgeable Technical Support Specialist with background in automation and manufacturing. Proven ability to solve complex technical issues and improve customer satisfaction. Demonstrated expertise in troubleshooting software and hardware problems and providing timely resolutions.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Tool and Die Maker/Machinist

Morrissey, Inc.
04.2024 - Current
  • Tool and Die Maker
  • Fabricate components for stamping dies .Using Bridgeport mills, surface grinders, and other shop equipment.
  • Build progressive, compound, and transfer dies.

Senior Machinist

Brenk Brothers Inc
02.2019 - 04.2024
  • CNC Machinist
  • Setup and operation of 3 axis, 4 axis, and 5 axis CNC Milling Centers.
  • Modified and installed programs for the different types of machines.
  • Testing of new program methods and tooling for production runs.

Technical Support Specialist

Tormach Inc
06.2017 - 10.2019
  • Primary function was to troubleshoot machine issues with customers to find a resolution to their mechanical, electrical, programming, installation, and / or delivery issues.
  • Reviewed Technical Documents for accuracy and completion.
  • Created work instruction for new products (Plasma cutter, Scanner, Power Draw Bar, Active and Passive Probe).
  • Trade shows (IMTS, Milwaukee Maker Faire, Tormach Tech Days).
  • Beta tester for remote worker position.
  • Sales and promotion of Tormach products.

CNC Production Supervisor

Universal Presentation Corporation
04.2016 - 10.2016
  • Oversaw the daily operation of 6 employees.
  • Set up the daily work schedules for first and second shift.
  • Reviewed time study data for accuracy and completion.
  • Trained new employees to use CNC equipment.
  • Trouble shot machine failures and assisted in repairs.
  • Over saw the machine maintenance scheduling. This included implementing a preventative maintenance schedule for the entire CNC department.

Senior Machinist

Thermo Fisher Scientific
04.2009 - 03.2016
  • Main source for engineering support in the machine shop. Helped in the development of Alpha and Beta builds for the Nano Drop, Nano Drop One, i5 S, i5 10, and the i5 50.
  • Helped in the development and fabrication of fixturing used in the production of newly designed instruments.
  • Involved in weekly design reviews. This included going over prints for accuracy, and parts for machinability.
  • Main source for operations support. This included the repair of damaged instruments, fixtures, production tooling, production jigs, and the designing and building of custom equipment for production needs.
  • Practical Process Improvements (PPI) Facilitator
  • Worked on continuous improvements with other team members to improve production processes and reduce costs.
  • Contributed to a $400,000 per year savings on the G10 line.
  • Helped obtain a $110,000 per year savings on inbound freight.
  • Implemented methods for product refurbishment saving $250,000 per year in scrap costs.

Education

Business Administration -

Upper Iowa University
Madison, WI
12.2013

Aviation Maintenance Technician -

Spartan School of Aeronautics
Tulsa, OK
10.1992

Skills

  • Technical Support (6 Years)
  • CRM Software (10 Years)
  • Inside sales (4 years)
  • Machine Automation (10 Years)
  • Microsoft Office (10 Years)
  • Mechanical knowledge (10 Years)
  • Lean Manufacturing (8 Years)
  • Manufacturing (10 Years)

Certification

  • Data for Business Analysts Using Microsoft Excel
  • Private Pilot Certification






Additional Information

Technical Support Specialist | Tormach

At Tormach, I provided exceptional sales and technical support to a diverse global clientele, including customers from the USA, Canada, England, France, Dubai, Australia, and beyond. Leveraging my strong communication skills, I effectively conveyed both simple and complex technical concepts in an accessible manner, ensuring clarity and understanding for all users. This role honed my ability to address a wide range of technical inquiries (Sales, Assemble, Troubleshooting, and Logistics) enhancing customer satisfaction and fostering positive relationships across various cultural contexts.


Automation Systems Builder

With seven years of hands-on experience in assembling and retrofitting automation systems, I have developed a comprehensive skill set in mechanical, electrical, and pneumatic systems. My expertise includes:

  • Design & Assembly: Collaborating with engineering teams to design and assemble new automation systems tailored to client specifications.
  • Retrofitting & Upgrades: Modernizing and enhancing existing equipment to improve efficiency and meet current technological standards.
  • Disassembly & Reassembly: Expertly dismantling and reassembling mechanical, electrical, and pneumatic components to ensure optimal functionality.
  • Troubleshooting & Testing: Conducting thorough first-run troubleshooting on both new and refurbished systems to identify and resolve issues promptly.

I have successfully delivered projects for renowned clients such as General Motors, Harley-Davidson, Marlin Firearms, Lawn Boy, DeWalt, Caterpillar, Fram, Master Lock, and Sunbeam, consistently meeting project deadlines and exceeding client expectations.

Languages

English

Timeline

Tool and Die Maker/Machinist

Morrissey, Inc.
04.2024 - Current

Senior Machinist

Brenk Brothers Inc
02.2019 - 04.2024

Technical Support Specialist

Tormach Inc
06.2017 - 10.2019

CNC Production Supervisor

Universal Presentation Corporation
04.2016 - 10.2016

Senior Machinist

Thermo Fisher Scientific
04.2009 - 03.2016

Business Administration -

Upper Iowa University

Aviation Maintenance Technician -

Spartan School of Aeronautics

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