Chad Simpson
COLUMBUS
Summary
Dynamic District Manager with extensive experience at Dollar General, recognized for enhancing customer satisfaction and reducing shrinkage through effective loss prevention strategies. Proven leadership in multi-unit management, fostering teamwork and professional growth while driving profitability. Skilled in recruiting and training, with a strong focus on operational excellence and community engagement.
Overview
28
28
years of professional experience
Work History
District Manager
Circle K
06.2024 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
District Manager
Dollar General
08.2011 - 06.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
Store Manager
Family Dollar
08.2009 - 08.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized loss through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Store Manager
Kmart, Sears Holding
08.1997 - 08.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw receiving, replenishment, KRC projects and hardlines
Education
No Degree - Architecture
The Ohio State University
Columbus, OHSkills
- Leadership skills
- Recruiting and hiring
- Vendor management
- Project management
- Customer service
- Training and coaching
- Multi-unit management
- Action plans
- Decision-making
- Team building practices
- Asset Protection
Timeline
District Manager
Circle K
06.2024 - Current
District Manager
Dollar General
08.2011 - 06.2024
Store Manager
Family Dollar
08.2009 - 08.2011
Assistant Store Manager
Kmart, Sears Holding
08.1997 - 08.2009
No Degree - Architecture
The Ohio State University