Summary
Overview
Work History
Education
Skills
Timeline
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Chad Skeens

Woodbridge,VA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant General Manager/Kitchen Manager

Maggiano's Restaurant
09.2021 - Current
  • Manage financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored and developed staff members, managers in development, fostering an open dialogue for employee performance and retention.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Assisted in the hiring, and onboarding process for new employees to build a skilled workforce committed to excellence and the Maggiano's Way.

Assistant Manager of Operations

Maggiano's Restaurant
03.2021 - 09.2021
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively so guest with a problem % was extremely low.
  • Helped team members maintain business professionalism by coaching each on brand standards and delivering exceptional service to every guest.
  • Executed the role of Banquet Operations Manager, ensuring every guest was called to answer all questions, any set up changes and making sure their event was top priority.
  • Assisted in hiring and training of team members.

General Manager

Mad Fox Tap House
09.2016 - 06.2018
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Collaborated with businesses in the area to join together in a rewards program for locals in the area. Helped increase flow in our restaurant but also in the small community we operated.
  • Maintained and developed best practices for sanitation and cleanliness to abide by local laws.
  • Worked closely with other breweries to help with promotions and events to better facilitate an understanding of who we are.

Restaurant Bar Manager

Mad Fox Brewery
03.2015 - 10.2016
  • Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
  • Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
  • Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
  • Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.

Education

GED -

Cave Spring High School
Roanoke, VA

Skills

  • Employee Scheduling
  • Training and development background
  • Team leadership expertise
  • Business Development
  • TIPS certified
  • ServSafe Certified

Timeline

Assistant General Manager/Kitchen Manager

Maggiano's Restaurant
09.2021 - Current

Assistant Manager of Operations

Maggiano's Restaurant
03.2021 - 09.2021

General Manager

Mad Fox Tap House
09.2016 - 06.2018

Restaurant Bar Manager

Mad Fox Brewery
03.2015 - 10.2016

GED -

Cave Spring High School

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Chad Skeens