Chad Smith
Plant City,FL
Summary
Seasoned professional bringing demonstrated background of accomplishment in retail store management. Knowledgeable about every facet of operations, including marketing, financial leadership, and loss prevention. Excellent organizational, problem-solving and decision-making abilities focused on cost-effective, profitable business operations. Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
17
17
years of professional experience
Work History
Regional Retail Manager
Hickory Farms
Chicago, IL
01.2013 - 03.2023
- Developed and implemented regional retail sales plans to increase brand awareness.
- Created and managed annual budgets for each store in the region.
- Regularly monitored store performance, identified underperforming stores, and developed strategies to improve their results.
- Analyzed customer feedback to identify opportunities for improvement in products and services offered by the retail chain.
- Conducted investigations into suspected internal and external theft cases, including interviewing personnel and witnesses.
- Developed and enforced loss prevention policies, procedures, and standards for all stores.
- Trained new employees on company security protocols and safety regulations.
- Conducted market research to analyze competitive rental rates, amenities, and services.
- Assisted in the preparation of leasing documents such as leases, renewal agreements, addendums and other related paperwork.
- Coordinated with vendors for maintenance service requests and repairs.
- Reviewed and evaluated permit applications to ensure accuracy of information and compliance with applicable codes, laws, regulations and standards.
- Conducted research to identify relevant zoning ordinances and other regulations that may affect the permit process.
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Created assessments to evaluate the effectiveness of training programs.
- Developed detailed Standard Operating Procedures to ensure consistent and efficient execution of processes.
- Created SOPs for new business initiatives, as well as updated existing documents to reflect changes in regulations or procedures.
- Identified opportunities for process improvements and recommended solutions based on best practices.
- Collaborated with cross-functional teams to develop comprehensive SOPs that met organizational goals.
Retail District Manager
Spirit Halloween Super Store
Egg Harbor, NJ
07.2006 - 01.2016
- Developed and implemented strategies to improve customer service and profitability.
- Assigned tasks, monitored progress, and provided feedback to store managers and staff.
- Scheduled store visits to ensure compliance with company policies and procedures.
- Conducted regular training sessions for employees on sales techniques, product knowledge, customer service.
- Reviewed and evaluated permit applications to ensure accuracy of information and compliance with applicable codes, laws, regulations and standards.
- Conducted research to identify relevant zoning ordinances and other regulations that may affect the permit process.
- Prepared reports summarizing activities related to permitting processes.
- Conducted investigations and interviewed witnesses to determine the cause of loss incidents.
- Developed and implemented effective strategies for preventing theft, fraud, and other losses.
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Conducted assessments to determine skill gaps of existing personnel.
- Created post-training evaluation surveys to measure performance improvement.
- Identified opportunities for process improvements and recommended solutions based on best practices.
- Developed detailed Standard Operating Procedures to ensure consistent and efficient execution of processes.
- Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
- Developed strategies to increase customer satisfaction and maximize profits.
- Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices.
- Monitored merchandise levels to ensure adequate stock for customers while controlling costs associated with inventory management.
- Conducted regular audits of store locations to assess cleanliness standards, safety regulations adherence, and employee conduct.
- Implemented marketing campaigns to promote special offers or discounts at different stores within the network.
- Resolved customer complaints promptly and efficiently while maintaining a high level of professionalism.
- Performed regular store visits to evaluate overall performance against established goals and objectives.
- Scheduled shifts for all employees across multiple locations based on projected demand patterns.
- Maintained effective communication between corporate headquarters and individual stores regarding any updates or changes in policy or procedure.
- Provided guidance during emergencies such as natural disasters or security threats.
Education
High School Diploma -
Tampa Bay Tech High School
Tampa, FL06-1996
Skills
- Corporate Communications
- Sales Analysis
- Competitor Analysis
- Operational Efficiency
- Business Administration
- Staff recruitment
- Loss Prevention
- Customer Service
- Team Training
- Business Development
- Operations Management
- Quality Assurance
- Visual Merchandising
- Employee Scheduling
- Deposit Preparation
- Cash Management
- Inventory Control
- Staff Management
- Store growth planning
- Process and procedure development
- Team training and development
- Market research, forecasting, and analysis
- Budgeting and cost control
- Leadership Development
- Operations Oversight
- Driving business growth
- Profit and loss analysis
- Store process development
- Building brand awareness
- Complaint resolution
- Continuous improvements
- Permit processing
- Site Inspections
- Document Review
- Code enforcement
- Microsoft Office
- Professionalism
- Account Management
- Multitasking
- Decision-Making
- Adaptability and Flexibility
- Risk management expertise
- Reliability
- Written Communication
- Document Verification
- Problem-solving aptitude
- Time management abilities
- Adaptability
- Self Motivation
- Meeting Preparation
- Data Verification
- Team building
- Goal Setting
References
References available upon request.
Timeline
Regional Retail Manager
Hickory Farms
01.2013 - 03.2023
Retail District Manager
Spirit Halloween Super Store
07.2006 - 01.2016
High School Diploma -
Tampa Bay Tech High School
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