Chad Sorensen
Provo
Summary
For over ten years, I've been a driving force in the hospitality industry-leading as a General Manager across Marriott properties. But my journey wasn't just about managing hotels; it was about embracing every challenge. While guiding teams to top performance, I was also pursuing my degree and raising my son-each step a testament to resilience. Then, I was sent to New Orleans-a pivotal moment. Tasked with a special assignment, I led my team to record occupancy, elevated guest satisfaction, and set a new benchmark for success. This is more than a career-it's a story of balance, ambition, and an unwavering commitment to excellence-inside the hotel, and outside of it.
Insightful professional with many years of experience creating, publishing, and managing original and compelling content. Veteran at engaging target audiences on wide range of platforms. Cohesive team player when collaborating with marketing and organizational leaders to drive consistent messaging.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Digital Creator
Freelance
06.2024 - Current
- A digital creator wears a lot of hats-part artist, part marketer, part strategist. The exact mix depends on what you create (videos, posts, music, blogs, etc.), but most successful creators consistently handle these core tasks: Content Creation, Content Planning & Strategy, Audience Engagement, Platform Management, Analytics & Performance Tracking, Brand Building, Monetization, Trend Research, Collaboration & Networking, Skill Development.
General Manager
Round1 Entertainment
02.2022 - 05.2024
- Oversee daily operations, enhance team output, elevate customer satisfaction.
- Lead strategic projects, drive revenue growth, improve service quality.
- Implement cost-saving measures, optimize resources, reduce expenses.
- Resolve operational issues, improve workflow, enhance staff collaboration.
- Foster positive work environment, boost employee morale, increase retention.
General Manager
Home2 Suites - Thanksgiving Point, In-Group Hospitality
Lehi
02.2022 - 07.2022
- Led hotel operations, achieving high guest satisfaction and improved staff efficiency.
- Implemented cost-saving measures, enhancing profitability and resource management.
- Developed team skills through training, fostering a collaborative work environment.
- Resolved guest issues promptly, boosting customer loyalty and retention rates.
- Analyzed performance data to drive strategic decisions and operational improvements.
- Led strategic operations and revenue optimization for upscale hotel property, directing staff development and implementing service excellence standards.
General Manager
Country Inn & Suites by Radisson, Chadi Hospitality
West Valley City
08.2021 - 02.2022
- Directed daily operations, enhancing guest satisfaction and increasing occupancy rates.
- Implemented cost-saving measures, improving budget efficiency and reducing overhead.
- Led a team of 50, fostering collaboration and professional growth.
- Resolved guest complaints promptly, ensuring positive feedback and loyalty.
- Streamlined processes, achieving operational excellence and measurable improvements.
Night Auditor
Home2 Suites, Island Hospitality
South Jordan
07.2020 - 08.2021
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies.
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs.
- Resolved customer complaints and issues in a timely manner to ensure guest satisfaction.
- Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review.
- Collaborated with housekeeping staff to coordinate room availability for incoming guests.
- Balanced cash drawers and completed end-of-day accounting procedures accurately.
- Implemented new software system for tracking reservations and managing guest information, improving efficiency.
- Trained new front desk employees on night audit processes and procedures.
- Maintained strict confidentiality of guest information in accordance with privacy regulations.
- Assisted in the implementation of cost-saving measures such as energy conservation initiatives during overnight hours.
- Conducted regular inspections of public areas to ensure cleanliness and safety standards were met.
- Responded promptly to emergency situations such as fire alarms or medical incidents, following established protocols.
- Coordinated with maintenance personnel to address any facility issues that arose during the night shift.
Night Auditor
Homewood Suites, Innventures LLC
Draper
09.2019 - 03.2020
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies.
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs.
- Resolved customer complaints and issues in a timely manner to ensure guest satisfaction.
- Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review.
- Balanced cash drawers and completed end-of-day accounting procedures accurately.
- Collaborated with housekeeping staff to coordinate room availability for incoming guests.
- Implemented new software system for tracking reservations and managing guest information, improving efficiency.
- Trained new front desk employees on night audit processes and procedures.
- Maintained strict confidentiality of guest information in accordance with privacy regulations.
- Assisted in the implementation of cost-saving measures such as energy conservation initiatives during overnight hours.
- Conducted regular inspections of public areas to ensure cleanliness and safety standards were met.
- Responded promptly to emergency situations such as fire alarms or medical incidents, following established protocols.
- Coordinated with maintenance personnel to address any facility issues that arose during the night shift.
Assistant General Manager
All-Star Bowling and Entertainment
Draper
01.2019 - 09.2019
- Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow.
- Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals.
- Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team.
- Implemented cost-saving measures that resulted in a reduction in operational expenses.
- Developed and maintained strong relationships with vendors and suppliers to negotiate favorable contracts and pricing terms.
- Analyzed financial data and prepared reports for senior management on budgeting, forecasting, sales trends, and profitability.
- Led cross-functional teams in executing special projects or initiatives aimed at improving operational efficiency or customer satisfaction.
- Managed inventory levels to optimize stock availability while minimizing excess inventory costs.
- Ensured compliance with company policies, procedures, and regulatory requirements across all departments.
- Monitored customer feedback through surveys or other channels to identify areas for improvement and implemented appropriate action plans.
- Conducted regular performance evaluations of staff members to provide constructive feedback for professional development purposes.
- Coordinated marketing efforts with the marketing department to promote products or services effectively within the target market segment(s).
- Implemented employee recognition programs that increased employee morale.
- Resolved escalated customer complaints promptly by addressing concerns professionally and finding suitable solutions.
- Streamlined communication channels between different departments resulting in improved collaboration among teams.
- Developed standard operating procedures (SOPs) for various tasks/processes leading to increased efficiency.
- Oversaw the implementation of new software systems which improved productivity.
- Managed budgets effectively ensuring resources were allocated appropriately.
- Created training materials/manuals for new hires which reduced onboarding time.
- Increased revenue through effective upselling techniques resulting in an increase in average transaction value.
- Mentored junior staff members to enhance their skills and knowledge in the industry.
- Implemented customer loyalty programs resulting in an increase in repeat business.
- Conducted market research to identify emerging trends and competitor strategies, providing valuable insights for strategic decision-making.
- Collaborated with HR department on recruitment efforts, including screening resumes, conducting interviews, and making hiring recommendations.
- Developed and implemented quality control measures to ensure consistent delivery of high-quality products or services.
Task Force Manager
Fairfield Inn Provo, Fairfield Inn SLC Airport, Springhill Suites Provo, Status Hospitality
Salt Lake City
06.2014 - 08.2018
- Worked at all 3 Properties.
- Led and managed a task force team of XX members to successfully execute critical projects within strict deadlines.
- Developed and implemented strategic plans for the task force, aligning with organizational goals and objectives.
- Coordinated cross-functional collaboration between various departments to ensure seamless execution of tasks.
Education
Bachelors - Science
Utah Valley University
Orem, UTAssociates - Dental Technology
Portland Community College
Portland, ORBachelor's degree -
Master's degree - Biology
Skills
- Restaurant experience
- Productivity software
- Kitchen experience
- Soccer
- Food and beverage industry expertise
- Customer relationship building
- Cleaning
- Hotel operations budget management
- Computer skills
- Decision making
- Inventory control
- Appointment scheduling
- Problem-solving
- POS
- Business financial process improvement
- Outbound calling
- Revenue growth
- Community outreach
- Achieving sales targets
- Hotel and accommodations guest check-out
- Leadership
- Hotel room assignment management
- Direct sales
- Attention to detail
- Automotive service
- Hotel strategy implementation
- ADP
- Quality control
- Accounts receivable
- Objection handling
- Windows
- Hotel cost control
- Hotel and accommodations payment processing
- OPERA
- Sales
- Microsoft Outlook
- Outdoor work
- Training
- Banking
- Overseeing daily hotel operations
- Hotel and accommodations guest check-in
- Employee relations
- Caregiving
- Collaboration with marketing department
- First aid
- QuickBooks
- Payroll
- Balance sheet reconciliation
- Office experience
- Performance Improvement
- Communication skills
- Computer literacy
- Warm calling
- Financial services
- Outside sales
- Photography
- Microsoft Word
- Process improvement
- Policy & process development
- Lending
- Property management
- GM vehicles
- Staff training
- Cross-functional collaboration
- Microsoft Office
- Financial management
- Administrative experience
- Office Management
- Food service
- Human resources management
- Staff Development
- Hotel Branding
- Relationship management
- Conflict management
- Excel data analysis
- Record keeping
- Sales experience within hospitality industry
- Team development
- Sales training
- Business coaching
- Profit and Loss
- Patient interaction
- Energy efficiency & conservation
- Restaurant management
- Financial Report Writing
- Software troubleshooting
- Human resources
- Computer networking
- Word processing
- Strategic thinking in HR leadership
- Risk management
- Data manipulation
- Succession planning
- Working with people with disabilities
- Pricing
- Anatomy knowledge
- Medical claim denial management
- Case management
- Computer operation
- Resort Metrics Reporting
- Facilities maintenance
- Hotel and accommodations room service coordination
- Manual transmission
- Hotel daily report preparation
- Financial acumen
- Spirits experience
- Customer retention
- Laundry
- Revenue management
- Analysis skills
- Budget Administration
- Employee relationship building
- Sales management systems proficiency
- Performance evaluation
- Hotel key card issuance
- Networking through strategic partnership building
- Phone communication
- Hotel staff training
- Retail management
- Cross-functional communication
- Financial record maintenance
- Key Performance Indicators
- Branding
- Climbing
- Zoom
- Writing skills
- Sales coaching
- Google Suite
- Teaching
- Logistics
- Marketing
Certification
- Driver's License
- Licensed Behavior Analyst
- CPR Certification
- First Aid Certification
- Certified Property Manager
- TIPS
- ServSafe
- Safe Quality Food Certification
- Food Safety Certification
- Certified Payroll Professional
- CMCA
Languages
English
Personal Information
Title: Left Brain Right Brain Thinker
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Digital Creator
Freelance
06.2024 - Current
General Manager
Round1 Entertainment
02.2022 - 05.2024
General Manager
Home2 Suites - Thanksgiving Point, In-Group Hospitality
02.2022 - 07.2022
General Manager
Country Inn & Suites by Radisson, Chadi Hospitality
08.2021 - 02.2022
Night Auditor
Home2 Suites, Island Hospitality
07.2020 - 08.2021
Night Auditor
Homewood Suites, Innventures LLC
09.2019 - 03.2020
Assistant General Manager
All-Star Bowling and Entertainment
01.2019 - 09.2019
Task Force Manager
Fairfield Inn Provo, Fairfield Inn SLC Airport, Springhill Suites Provo, Status Hospitality
06.2014 - 08.2018
Bachelors - Science
Utah Valley University
Associates - Dental Technology
Portland Community College